Project Management Scrum Master

M. Dave Salisbury Ph.D./MBA

**** * ***** ***, *** Cruces, NM 88001

435-***-**** - ********@*****.***

https://www.linkedin.com/in/davesalisbury

Professional Summary

Dual-service United States Military disabled veteran. Continuous improvement professional dedicated to building operations and people to meet organizational goals through quality and training. I have supervised and trained personnel in logistics, supply chains, manufacturing, customer relations, and procurement. Possessing an eclectic background in human relations, training, administration, risk management, and program and project management. Passionate about quality and training and development. Six Sigma Yellow Belt certified. Scrum Master certified. Published author in call center leadership, operations, training, and more at http://www.callcentrehelper.com.

Core Experience and Skills

Creative problem solving and solution generation employing high-order analytical thinking.

Business needs assessment flowing into change management and project management

Process improvement using qualitative and quantitative analysis using SQL, Kibana, Minitab, MaxQDA, and other data analysis tools

Regulatory & safety compliance oversight and audit controls

Vendor and stakeholder relations development

Develop and maintain training programs, training records, materials, and training personnel.

Able to build rapport and relationships influencing stakeholders in project management

Formulate technical business development plans, goals, and objectives for program areas and implement these as part of a team.

Identify and evaluate mission opportunities for business engagement.

Develop technical value propositions

Support execution of engagement and capture plans

Manage proposal development efforts and processes

Supply chain administration, including audit & analysis using JIT, Kaizen, and Lean Theories

Experienced in using Adobe Captivate, Prezi, PowerPoint, Oracle, PeopleSoft, Win/Mac OS, MS Office Suite, and more.

Quality control analysis using TQM, Kaizen, and other theories to drive improvement

Strategic and tactical business operations planning and product development

Coach, influence, mentor, and train operations, sales, and service professionals

Leader and member of geographically dispersed teams

Experience

Owner/Lead Project Manager

D&C Consulting Apr 2004 to Present

Train personnel in changing work and technological environments using online/eLearning and in-person modalities. Developed content, improved corporate and safety training engagement, and usefulness of training to ongoing learning, including workforce planning, performance improvement, and employee engagement. Navigate business needs and design training to meet those needs.

As an experienced management consultant skilled in solving complex organizational leadership development and administrative problems in talent development, learning evolutions, and operations improvement, and building holistic solutions. Agile/Scrum Master Certified (2019). Yellow Belt, Six Sigma (2022).

Plan, present, and execute organizational change and talent projects, progress evaluation, benchmarking, tracking metrics, and reporting employing SWOT analysis, Risk Assessments, and Root-Cause Analysis to drive data-driven solutions into reality. Develop program management, collaborating innovative approaches on current issues using creativity and negotiation to meet business needs.

Applying psychological research to the workplace and investigating processes and procedures that hinder workflow. Providing customized solutions to maximize human effort and deliver on business promises to customers.

Work with human resources officials to understand the human element, improve social and business interaction policies, and support training initiatives through building better training. Assess job performance using qualitative and quantitative analysis, process improvement, and incentive development.

Improve organizational structure through holistic problem-solving, clarifying communication channels, and improving access to leadership. Leading training programs, documenting training delivery, and training trainers to improve training delivery. Adept in curriculum development and training program creation. Improve the quality of life for employers and employees by implementing incentives, leading change, and carefully planning projects that change daily human-to-human interactions.

Study consumer behavior using qualitative and quantitative methodologies, working closely with marketing, and forecasting real-world and real-time data to improve organizational response.

Regional Count Meister

Amazon Sep 2020 to Sep 2023

Provide daily counsel and guidance to managers in fulfillment centers using data analysis and communication skills to aid in improving quality metrics to meet production goals for fulfillment center and Amazon stakeholders.

Drill down in root cause analysis to aid in finding and supporting solution generation.

Using customer obsession and committed bias for action, offer support to fulfillment centers from personal experience to aid in local problem-solving. Employ on the spot training to build decision makers and meet business needs.

Volunteered experience as communications director for the Global Six Sigma Council, where I also assisted in facilitating global quarterly training for those advancing LEAN/Six Sigma projects.

Volunteered experience as AMZL affinity group recruiting director. Supporting new chapters in organizing, developing, and supporting Amazon’s mission to be the best employer.

Military Service

US Navy Feb 2000 to Apr 2004

Serve as people expert on cross-functional operations teams doing process excellence, customer experience, organization design, organizational readiness initiatives—record auditor for machinery and training for compliance. Served as contract purchaser and vendor relationship leads for the Engineering Department.

US Army & US Army National Guard Jun 1995 to Feb 2000

Manage budgets, build vendor and stakeholder relations to meet organizational goals and directives, purchase consumable and repair goods, and manage vendors and contracts. Delivered annual training to meet compliance directives, including audit training records, to ensure 100% training goal compliance.

Education

Ph.D. Industrial and Organizational Psychology Jun 2024

Grand Canyon University (Online)

Dissertation: The role of instructors in transforming employees in corporate training

Skilled in quantitative and qualitative statistical research design, information data mining, and analysis.

Master of Arts: Adult Education and Training Feb 2012

The University of Phoenix (Online)

Honing the adult education experience and developing new skills in theory and LMS knowledge.

Master of Business Administration: Global Mgmt/HRM. Nov 2009

The University of Phoenix (Online)

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