Customer Service Rep
Resume:
Shelley Osborne
Customer Service Rep./ Trainer
Abingdon, IL 61410
**********@*****.***
To obtain a position that will utilize my business ethics, and leadership skills. Authorized to work in the US for any employer
Work Experience
Safety Monitor
Gaggle
February 2017 to Present
Customer Service Representative
TeleTech - Englewood, CO
July 2015 to September 2016
Helped customer’s complete orders, and set up delivery dates. As well as set up replacement claims on cell phones, and trouble shoot tech issues.
Caregiver/Provider
DD Homes - Galesburg, IL
May 2014 to August 2014
Responsibilities
Took care of household tasks such as laundry, prepare meals, make or change beds, change clothing on residents, help on showers, and other housework
Accomplishments
I was able to help individuals with disabilities live as independent as possible Skills Used
Helping others to help themselves
Customer Service Rep./ Trainer
WDS Global - Wichita Falls, TX
July 2012 to December 2012
• Took calls for a call center
• Changed calling plans, transferred call, answered questions
• Did basic troubleshooting
Cashier
Stripes - Wichita Falls, TX
March 2012 to July 2012
• Cashier
• maintained store
• handled customer complaints
Customer Service Rep
Alpine Access
September 2010 to February 2011
From Home 303-***-****
• Took calls for technical Support
• Transferred calls
• Took payments
• Filled Replacement orders
PBX Operator/ Shift Manager
Casablanca Resort and Casino - Mesquite, NV
August 2006 to April 2007
• Served as switchboard operator, shift manager
• answering the phone, taking reservations, and transferring calls
• Answered questions about the resort
• Handled maintenance calls.
Cashier/Floor Person, and Soft Lines Manager
Wal-Mart - Mesquite, NV
March 2006 to August 2006
• Helped to put all the shelves in, as well as put merchandise out on the floor before the store opened
• Served as cashier until I moved to floor associate position, where I took over the fitting rooms and answered all incoming calls to the store
• Straightened women's wear and was soft lines manager for women's wear.
• Helped at registers as needed
Sales Representative/ Lead TSR
Apac Teleservices - Galesburg, IL
October 1998 to July 1999
61401
• Telephone sales representative, Lead TSR
• Made telephone calls, until I was moved up to a Lead Telephone sales representative.
• Trained new hires, did call records, and managed a group of employees Education
Associate in Business Administration
Everest University-South Orlando - Orlando, FL
April 2015 to April 2017
Skills
• Software Troubleshooting
• Telemarketing
• Multi-line Phone Systems
• Help Desk
• Technical Support
• Troubleshooting
• Operating Systems
• Desktop Support
• Laundry
• Caregiving
• Remote Access Software
• Office Management
• Citrix
• Computer Skills
Additional Information
PROFESSIONAL SKILLS
• Data Entry
• Customer Service
• Organization
• Maintenance
• Sales Representative
• Leadership
COMPUTER SKILLS
• Proficient in Microsoft Office 2007, HTML coding, and quick-books
• Experience building computers and familiar with hardware as well as software. Computer Skills
I have great computer skills including the use of Microsoft Office 2007, I also am familiar with HTML coding, quick-books, and I have built my own computer, so I am also familiar with hardware as well as software.
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