Front Desk Service Representative

Amirah Kelly

Philadelphia, PA

**************@******.***

215-***-****

Education

NEUMANN UNIVERSITY

Bachelor of Social Work, Minor Health Science (Progress) Work Experience

CROZER-CHESTER MEDICAL CENTER (CHESTER, PA)

Patient Service Representative (February 2023- Current)

• Responsible for Check in and Registration, authenticating patients’ information and ensuring all their health forms are completed.

• Accountable for relaying information between the healthcare providers and patients to ensure a professional and smooth operation and patient experience.

• Utilizing standard office equipment; phone systems, fax machines and copiers. VYBE URGENT CARE (PHILADELPHIA, PA)

Front Desk Coordinator (October 2023- May 2024)

• Responsible for greeting patients into the facility, ensuring they feel welcomed and directed to the appropriate person or department.

• Handling patient criticism and concerns in a professional and compassionate manner.

• Overseeing and ordering office supplies, stocking the front desk when necessary. CHERRY HILL DENTAL SMILES (CHERRY HILL, NJ)

Front Desk Receptionist (June 2021- June 2023)

• Liable for appointment scheduling, office management and document handling

• Managed Check-In and Check-out Procedures, scheduling follow up appointments and answering inquiries about dental services, policies and procedures.

• Operating Office Software to manage appointments, patient dental records and billing. CSL PLASMA (YEADON, PA)

Medical Screener/ Technician (May 2021- July 2022)

• Welcoming patients into the facility, providing a great first impression.

• Responsible for measuring and recording vital signs such as height, temperature, blood pressure and iron levels.

• Informing patient about their health results and giving them instructions regarding their next steps in the plasma donation process.

References

Kayla Henley- Human Services- Supervisor Carol Smith- Health Science Instructor Crozer-Chester Medical Center- 267-***-**** Neumann University 1 Medical Center Blvd Upland, PA 19013 ***********@*****.***

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