Quality Assurance Account Executive
Resume:
Brian L. Hintze
Topeka, KS 66614
*******@*****.***
OBJECTIVE
Quality review of customer credit bureau disputes with review of supporting documentation and exceptions, files and/or on-line transactions to determine if programs, processes, and documentation are in compliance with internal company requirements, investor requirements, and/or government regulations.
EMPLOYMENT HISTORY
Quality Assurance Analyst III January 2016- Present
WELLS FARGO HOME MORTGAGE
Audit work of operations and assist peers to ensure guidelines are met for the Federal Credit Reporting Act (FCRA), Consumer Data Industry Association (CDIA), and other Credit Bureau Reporting Rules
Assess current processes and procedures and make recommendations for efficiency
Review and analyze information to identify root causes of performance gaps and set Standard Operating Procedures based upon these findings.
Assisted to create Standard Operating Procedures in accordance with review of regulatory standards and ensured compliance with company, state, and federal requirements for all performed work.
Home Preservation Specialist II-DISASTER SPECIALITY TEAM May 2014 – Jan 2016
WELLS FARGO HOME MORTGAGE
Complete initial interview with customer to determine retention options
Analyze and review supporting documents to gage customer’s financial situation
Work with underwriting, settlement, and title clearing departments to complete loans
Manage pipeline of 200+ files to service and solution mortgages
Mortgage Banker February 2011 – May 2014
HOME SAVINGS OF AMERICA
Responsible for mortgage loan origination and managing production goals/deadlines
Develop and implement marketing strategies to attract new clients and referral sources
Research and resolve customer’s complex issues while presenting them financing options through reviewing their credit bureau and supporting documents
Mortgage Banker November 2007 – February 2011
HEDRICK SAVINGS BANK/AIM LENDING
Responsible for mortgage loan origination/ credit analyst
Develop and implement marketing strategies to attract new clients and referral sources
Meet with clients and present financing options that best meet their goals/needs based on their credit bureau
Analyze legal documents for completion of mortgage financing
Account Executive May 2004 – November 2007
ENCORE CREDIT CORPORATION
Responsible for establishing and managing the new territory of Iowa
Analyze and re-work loan packages/ documents to best fit the needs of borrower(s) and banks
Develop and implement marketing flyers/programs to prospective brokers
Worked closely with inside staff to prevent loan fallout and manage pipeline production
Account Executive February 1998 - May 2004
SAXON MORTGAGE
Responsible for establishing and managing the new territory of Iowa
Developed over 80 new relationships/accounts with mortgage brokers
3 time recipient of All Presidents Club award ( top 10 producers in company)
Averaged funding of $2.75M monthly in loan volume
Review financial documents in order to rate credit risk
Worked closely with inside staff to prevent loan fallout and manage pipeline production
EDUCATION
The University of Iowa
Bachelor of Business Administration - December 1995 Major: Finance with emphasis on Management
AFFILIATIONS
Iowa Broker Association
REFERENCES
Available upon request
Brian L. Hintze Page 2
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