Quality Assurance Project Management

Alyssa Johnson

***********@*****.*** 404-***-**** LinkedIn Profile/AlyssaJohnson

SUMMARY

Dynamic and Seasoned professional specializing in leading Large Language Model (LLM) generative AI initiatives, journalism, and technical writing, backed by advanced expertise in project management and A/B testing. With a solid background in proofreading, editing, research, and quality assurance, I ensure meticulous attention to detail and effective problem-solving. Proficient in AP Style, I adapt writing to various voices and tones, excelling in clear and strategic communication. My collaborative skills thrive in fast-paced environments, fostering seamless teamwork and delivering conceptual project outcomes. I am dedicated to upholding high English language proficiency and factual accuracy standards through rigorous research and adherence to project specifications. Driven by a passion for enhancing AI system performance, I conduct thorough linguistic research and analysis while mentoring fellow writers to encourage continuous learning and excellence in content creation.

MY SKILLS

Operational

Databases, SQL, Cloud Products, Technical Documentation, Enterprise Cloud Services, Conceptual Overviews, Example Code, Help Center Updates, Project Coordination, Junior Writer Management, Journalism, API Documentation, User Journey Writing, How-To Guides, Product Collaboration, UX Research, Information Architecture, Workflow Refinement, Workload Management

Technical

Collaborative Content Management Systems (e.g., SharePoint, Tasky, Salesforce), Google Sheets, MS Excel, Data Analysis and Annotation, Quality Assurance and testing, A/B Testing Methodologies, Machine Learning and Natural Language Processing (NLP), Software Development Lifecycle (SDLC), Continuous Integration and Deployment (CI/CD) Agile and Scrum Methodologies, User Interface (UI) Design Principles, Technical Documentation Automation, Data Visualization Tools (e.g., Tableau, Power BI), DevOps Practices and Tools, Containerization Technologies (e.g., Docker, Kubernetes), Big Data Technologies (e.g., Hadoop, Spark)

Leadership & Communications

Team Leadership, Conflict Resolution, Strategic Planning, Stakeholder Communication, Staff Training and Development, Change Management, Decision Making, Mentoring and Coaching, Performance Management, Interpersonal Communication, Public Speaking, Negotiation, Crisis Communication, Customer Service, Emotional Intelligence, Cultural Competence, Active Listening, Feedback Delivery, Collaboration, Motivational Leadership

Accomplishment

Crafted 1000+ landing pages, training guides, and documentation deliverables, boosting visitor engagement and increasing client sales leads, helped create Google’s Project MAGI

EDUCATION

Bachelor of Arts in Mass Communications with a Concentration in Print Journalism

Huston-Tillotson University – Austin, Texas

PROFESSIONAL EXPERIENCE

AI Prompt Engineer & Content Writer September 2023 – June 2024

Google - Project MAGI

Created clear and concise qualification documentation for global distribution, including Qualification Workbooks (QWBs), Systems Qualification Tool (SQT) Protocols, Test Descriptions, and Change Notes.

Demonstrated proficiency in generating prompts and responses by leveraging web-generated user queries and established best practices.

Conducted thorough quality checks and data validation for prompts, adhering strictly to outlined procedural guidelines.

Created high-quality datasets for training ML models, tailored to usability and project specifications, and responded to web user inquiries through research to make search results more conversational.

Revised and rewrote various creative outputs, such as emails, summaries, cover letters, blog posts, essays, and short stories from user queries, adhering to A.I specific tone, voice, style, persona, and safety guidelines.

Maintained high content standards for English proficiency and factual accuracy by thoroughly researching subject matter.

Implemented ISO procedures meticulously, utilizing tools like JIRA and SAP for documentation management and compliance.

Conducted linguistic research and analysis to identify and resolve language-related challenges, improving AI generative performance.

Offered expert guidance and mentorship to writers to enhance content quality, by integrating feedback and refining processes for greater accuracy and effectiveness.

AI Large language model (LLM) Trainer

Google – Project MAGI

Engaged in various client projects aimed at training generative AI models, crafting prompts and responses as per instructions.

Implemented a rating process for pre-written responses, evaluating and prioritizing based on specified A.I criteria.

Performed A/B testing on rating tasks by assessing AI-generated content for factual accuracy, linguistic precision, coherence, tone, writing style, and safety.

Developed detailed training materials to define guidelines and address gaps in machine learning documentation.

Applied fine-tuning techniques to AI training prompts for more consistent and reliable results.

Collaborated closely with a dedicated team of data specialists on annotation and labeling projects.

Actively participated in ongoing team training initiatives, providing support and knowledge-sharing within the group.

Contributed insights and suggestions to identify and implement process enhancements for improved efficiency.

Played a key role in documenting processes, ensuring clarity and accuracy for future reference and training.

Offered constructive feedback on the effectiveness of current tools and explored potential alternatives for optimization.

Utilized multiple communication platforms like Google Workspace and Microsoft Teams for project updates and team collaboration.

Digital Technical Writer & Producer November 2017 - August 2023

Freelance

Produced clear and concise technical documentation for digital training products, ensuring accuracy and user accessibility.

Collaborated with developers and subject matter experts to gather information and validate technical content.

Utilized multimedia tools and platforms to enhance technical content, including videos, interactive tutorials, and visual aids.

Managed the end-to-end production process of digital documentation, from planning to publication.

Adapted writing style and content tone to suit diverse audiences, from technical specialists to general users.

Ensured compliance with industry standards and best practices in digital content creation.

Coordinated cross-functional teams in the development and execution of digital projects.

Conducted user testing and gathered feedback to continuously improve the usability and effectiveness of documentation.

Implemented content management systems (CMS) and version control to organize and maintain digital documentation.

Content Technical Writer November 2007 - October 2017

DexYP (formerly YP)

Researched, wrote, proofread, and edited AP-style landing pages, videos, and training guides

Collaborated with project teams to transform technical concepts into comprehensive deliverables across various stages of development.

Managed content in CMS systems like SharePoint and SalesForce, ensuring integration of feedback throughout project cycles.

Reported on content development progress, optimizing outcomes for internal training campaigns.

Streamlined processes and implemented quality assurance procedures to enhance content quality and operational efficiency.

Developed training guides that aligned with target audience needs, featuring clear goals, engaging headlines, and effective visuals.

Conducted A/B testing to refine content effectiveness and improve user engagement.

Designed layouts optimized for quick loading and user-friendly navigation, enhancing landing page performance.

Supported marketers in creating compelling landing pages that boosted audience engagement and conversion rates.

Contributed to departmental success by consistently delivering high-quality content that met strategic objectives.

Journalist May 2001 – June 2015

Voice News Network & The Atlanta Voice Newspaper

Excelled as a freelance journalist for Madamenoire.com, Newsmakerslive.com, and the Atlanta Voice Newspaper.

Researched extensively and crafted engaging, informative articles that resonated with readers and maintained high engagement levels.

Demonstrated strong AP-style writing and reporting skills, crafting and editing engaging content for diverse audiences.

Verified the accuracy of information through meticulous fact-checking processes to ensure credibility and reliability.

Conducted in-depth research on various topics to gather relevant and up-to-date information for stories.

Successfully met tight deadlines for article submissions, consistently delivering high-quality content on schedule.

Conducted interviews with sources to obtain first-hand information and unique perspectives for articles.

Promoted published articles through the strategic use of social media platforms to increase readership and visibility.

Adapted writing style to fit the voice and tone of different publications, ensuring consistency and reader appeal.

Collaborated with editors and fellow writers to refine content and maintain editorial standards.

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