Customer Service Representative
Resume:
Jeanine Kelly
Baltimore, MD *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CMD Outsourcing Solutions - Hunt Valley, MD
August 2022 to September 2022
I answered calls for the election board and transferred those calls to the appropriate departments. I also answered FAFSA questions, I answered questions from students about their FAFSA and their student balances, and also told them what they needed to submit for them to get their aid. I also had to enter detailed notes in reference to their case and also submit their cases to be escalated if I was not able to help them during the call. I would also perform follow-up calls with solutions to their problems. COVID-19 Contact Tracer
NORC at the University of Chicago - Chicago, IL
January 2021 to June 2022
I contact people who have tested positive for Covid-19 or who were in contact with someone who was positive for Covid. I would give them the guidelines for isolation and quarantine set by the CDC. Insurance Guide
ASSURANCE - Baltimore, MD
October 2019 to November 2019
My duties are to speak with customers and find out what their insurance needs are and then connect them with the proper agent.
Software Tester
Sensor Concepts Incorporated - Baltimore, MD
June 2018 to December 2018
I was testing a program that would detect radioactive material in shipping containers. Mobility Driver
First Transit - Baltimore, MD
2016 to 2016
To take customers to and from their appointments.
Mobility Driver
MV Mobility - Baltimore, MD
2012 to 2012
To take customers to and from their appointments.
Housekeeper
Chimes of Baltimore - Baltimore, MD
March 2010 to December 2010
To clean up after sporting events.
Office Manager/Administrative Assistant
J. Kelly Moving & Storage - Baltimore, MD
January 1990 to December 2010
To give quotes to potential customers for household moving quotes. Make sure storage invoices were sent out to customers for payment. I collected a detailed list if the household good to be moved and then input the information collected from the to draw up them moving contract for the customer and mail it out.
Education
In process in Medical Billing & Coding
DeVry University-New Jersey - New Jersey
December 2022 to Present
Diploma
Walbrook Senior High - Baltimore, MD
Skills
• Supervised a crew 2-10
• Over 10 years of experience as a Mobility Driver and in customer service.
• Example: Goal-oriented individual that seeks to meet and exceed standards
• Certified in the Smith System Driving System
• Certified in COVID-19 Contact Tracing Through Johns Hopkins
• Intermediate typing and computer skills
• Able to drive over size vehicle 10-26ft
• Customer service skills
• Detail oriented pays attention to detail.
• Wheelchair lifts experience
• Able to give phone and in person logistic estimates for household items
• Training new drivers in the Smith System Driving system
• Certified in the Smith System Driving System.
• Able to instruct large and small groups
• Trained in OSHA safety D.O.T safety trained.
• Able to use GPS
• Listen to Customer Concerns and resolve problems
• Early Childhood Education
• Software Testing
• Teaching
• Childcare
• English
• Classroom Management Assessments Customer Focus & Orientation -- Highly Proficient November 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Customer Service -- Familiar November 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar Customer Service -- Familiar August 2020 Identifying and resolving common customer issues. Full results: Familiar Call Center Customer Service -- Completed November 2019 Applying customer service skills in a call center setting. Full results: Completed Data Entry: Accuracy -- Proficient August 2020 Entering data quickly and accurately. Full results: Proficient Scheduling -- Completed November 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed Verbal Communication
-- Highly Proficient August 2020 Speaking clearly, correctly, and concisely. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Customer service
• I have intermediate computer skills I work with Microsoft Office (7 years)
• Special Education
• Experience with Children
• Toddler Care
• Medical Terminology (1 year)
• Microsoft Word (3 years)
• Data collection
• Windows (10+ years)
• Customer support
• Salesforce
• Microsoft Outlook
• Communication skills
• Continuous integration
• Time management
• Microsoft Office
• Software troubleshooting
• Learning technology
• Organizational skills
• Computer skills
• Driving
Assessments
Delivery driver — Proficient
October 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Typing — Completed
June 2022
Transcribing text
Full results: Completed
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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