Customer Service Care

Jessica James

843-***-**** — Florence, SC, ***** — ***********@*****.***

S U M M A RY

Customer Care Representative with years of experience in customer service. Proven track record of providing top-notch customer service and support. Possess excellent communication and interpersonal skills,with extensive knowledge of customer service principles, practices, and procedures. Ability to respond to customer inquiries in a timely and efficient manner. P R O F E S S I O N A L S K I L L S

Attention to Detail

Active Listening

Customer Service

Empathy

Professionalism

Telephone Etiquette

Adaptability

Documentation Skills

Patience

Interpersonal Skills

Organization

Multi-tasking

Computer Literacy

Follow-Up Skills

Communication Skills

Problem-Solving

W O R K E X P E R I E N C E

Assembly Associate Sep 2022 - Jan 2023

Honda Timmonsville, SC

Routinely maintained safe and clean work stations, tools, parts, and equipment to avoid unnecessary loss of production time and profits

Followed safety procedures, reporting any site incidents to the site monitor, reducing the risk of repeat incidents by 58% Implemented safety procedures in order to maintain a safe working environment Completed daily assigned tasks to meet production volume and schedule Changed tooling and parts as needed to meet production requirements Customer Care Representative (CCR) Feb 2015 - May 2020 Assurant Specialty Property Florence, SC

Followed up with customers to ensure satisfactory resolution of inquiries Assisted in training new customer service representatives Developed strong customer relationships by providing top-notch customer service Participated in customer service training programs Trained new customer service representatives on policies and procedures Answered customer questions and provided accurate information regarding products and services Collaborated with other departments to ensure customer satisfaction Customer Care Specialist Aug 2009 - Feb 2015

SYKES Kingstree, SC

Worked productively to determine customer needs and fast-track corresponding solutions Built a positive rapport with customers over the phone Answered incoming calls from customers to take orders and answer inquiries and questions Participated in team meetings and training sessions Resolved customer disputes promptly and professionally Maintained positive relationships with customers with polite communication and professional behavior practices Provided excellent customer service and maintained a professional and friendly demeanor at all times E D U C ATION & C E R T I F I C ATIONS

High School Diploma: General Studies May 2002

Lake City High Lake City, SC

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