Service Representative Delivery

TERANESHA BROWN

Macon, GA ***** 478-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Dedicated Member Service Representative driven to increase satisfaction and loyalty with proactive support. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent multitasker and independent problem-solver.

SKILLS

• Issue Resolution • Product Sales • Member Correspondence

• Member Retention • Service Upselling • Billing Questions

• Payment Plan Options • Call Center Environment • Customer Satisfaction

• Problem Resolution • Answering Questions • Developing Rapport EXPERIENCE

Customer Service Representative September 2022 - February 2024 CDC-Info Atlanta, Ga

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.

• Maximized satisfaction by anticipating needs and consistently offering expert support. Member Service Representative June 2019 - September 2022 Ttec Duluth, Ga

• Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.

• Processed payment transactions and kept accurate records.

• Boosted member retention and loyalty through superior service delivery. EDUCATION

Bachelor of Arts (B.A.) August 2025

University of Arizona, Tucson, Az

LANGUAGE

Intermediate

English

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