Customer Service Des Moines

STEPHANIE WATERS

**** ******** *** *** ****** IA 515-***-****

***********@*****.***

KEY QUALIFICATIONS

• Experience working in a production focused environment with an emphasis on quality

• Various customer service experiences in several settings

• Proficient use of Microsoft Office, PowerPoint and Outlook products

• Ability to work within and meet deadlines

• Ability to organize, prioritize, and work under extreme pressure

• Proficient in loan document indexing

• Detail-oriented with exceptional organizational, analytical, and decision-making skills

• Effective written, verbal, and interpersonal communication skills EDUCATION

PLATTSMOUTH HIGH SCHOOL

H.S. DIPLOMA 2001

PLATTSMOUTH, NE.

EMPLOYMENT

OPERATION CLERK II 2016 - PRESENT

Wells Fargo (The Palmer Group) Des Moines, Iowa

• Imaged documents and coded them appropriately

• Processed electronic documents with accuracy and efficiency

• Maintained knowledge of over 500 indexes to process images and code them correctly

• Exceeded set goals for both quality and efficiency

• Participated in projects to help managers assess the effectiveness of new system programs

• Communicated issues and risks to various levels of leadership CUSTOMER SERVICE REP 2014- 2016

Mercer Health and Benefits Urbandale, Iowa

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices

• Talk with customers by telephone in order to provide information about products and services

• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

• Keep records of customer interactions and transactions CSR 2013 - 2014

Caleris (Dish) Newton, Iowa

• Payments and Billing - accept payments by a variety of methods and resolve complex billing scenarios

• Product features - assist customers with pay-per-view orders

• Provide quality technical support service through one-contact resolution to establish a long-term customer relationship

• Accurately respond to questions and assist customers with product features RESIDENT TREATMENT WORKER 2012 - 2012

Glenwood Resource Center Glenwood, Iowa

• Assistance with daily living skills

• Implementation of programs and daily documentation of services provided. EXTENDED FAMILY SERVICES 2011 - 2012

Integrated Life Choices Omaha, NE

• Took care of person with mental disabilities in my home, provided 24/7 care. PROGRAM DIRECTOR OF RESIDENTIAL SERVICES NOVEMBER 2006-JUNE 2008 Nebraska MENTOR Omaha, NE

• Overseen 7 group homes

• Writing skill development programs and behavior support plans

• Payroll for hourly employees

• QA assessments

• State billing documentations of services provided SKILLS

Computer: strong PC skills, proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Kofax, Indigo, I360, Share Point, QS

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