Customer Service Corporate Communications
Resume:
Joyce Devino
Granville, NY *****
*******@*****.***
Work Experience
Clinical Evaluator
The Pines - Rutland, VT
February 2022 to August 2023
Marketing and Sales
Ensure accurate evaluations and recommendations through accurate clinical assessment of the patient, relevant records, and collateral sources of individuals. Recommend the appropriate level of care and service needs based on the patient's physical, behavioral, and psychological functioning. Director of Nursing Services
Vermont Catholic Charities - Rutland, VT
March 2021 to February 2022
• Directing the nursing program, including implementing new policies and procedures when necessary
• Overseeing hiring, firing, and development of nursing staff
• Communicating with families, residents, and physicians as needed
• Developing a business plan and budget for the nursing unit
• Participating in creating resident care plans and ensuring they are followed
• Ensuring the nursing unit is compliant with all local, state, and federal regulations Clinical Admissions Director/ Marketing Director
Genesis HealthCare - Rutland, VT
February 2020 to February 2021
Responsibilities
Screened patients for placement in our local facilities, implemented marketing plans, census development, intriguing advertisement as well as oversee the admissions process, corporate communications, excellent customer service, project development, advertising, inquired on all insurance. Pre Authorization this included insurance verification review of patients chart medication reviews and special needs for each individual patient. Census development, intriguing advertisement oversee the admissions process, excellent customer service, Knowledge of Medicare and Medicaid as well as other major insurances:
Specialties:
Business development, management, corporate communications, customer service, budget, market planning, marketing communications, media relations, newsletters, online marketing, project development, public relations, publicity, advertising, brochure design Key Strengths: Census and Medicare driven.
Superior level of communication, organized, great with time management. Positive attitude with good problem solving skills. Maintain a high level of confidentiality and professionalism. Friendly, outgoing, confident personality.
Quality Control Inspector
Saint-Gobain - Granville, NY
September 2018 to February 2020
• Inspects and approves incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials.
• Inspects in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor.
• Approves finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work.
• Documents inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into quality database.
• Keeps measurement equipment operating by following operating instructions and calibration requirements, and calling for repairs.
• Maintains safe and healthy work environment by following standards and procedures, and complying with legal regulations.
• Updates job knowledge by participating in educational opportunities and reading technical publications.
• Accomplishes quality and organization mission by completing related results as needed. The Quarry Restaurant
Owner/Proprietors - Granville, NY
January 2017 to March 2018
Owner operator of The Quarry Restaurant
Clinical Coordinator for the Hospitalist Medicine
Rutland Regional medical center - Rutland, VT
November 2014 to May 2017
Responsibilities
ICD 10 Diagnostic Billing along with ICU diagnostic Billing. Coordinates the day-to-day patient management of the Hospitalist program, including coordination of program administration and operational matters. Acts as primary clinical nurse liaison with patients, primary care offices, long term care facilities and visiting nurse organizations. Provides clinical support to physicians. Acts as communication liaison with inpatient nursing units and Hospital Medicine. Facilitate the improvement of the programs quality, completeness and accuracy of the medical record documentation and coding. Assists in the planning, development, organization and evaluation of the Hospitalist program to help accomplish organizational and program goals. Follow up with discharged patients as well as answering and triaging calls to the hospital doctors. Chart reviews and Audit of documentation and CMS audits. Clincal Admissions Director
Genesis HealthCare - Rutland, VT
April 2010 to April 2014
Responsibilities
Screened patients for placement in our local facilities, implemented marketing plans, census development, intriguing advertisement as well as oversee the admissions process, corporate communications, excellent customer service, project development, advertising, inquired on all insurance. Pre Authorization this included insurance verification review of patients chart medication reviews and special needs for each individual patient. Census development, intriguing advertisement oversee the admissions process, excellent customer service, Knowledge of Medicare and Medicaid as well as other major insurances:
Specialties:
Business development, management, corporate communications, customer service, budget, market planning, marketing communications, media relations, newsletters, online marketing, project development, public relations, publicity, advertising, brochure design Key Strengths: Census and Medicare driven.
Superior level of communication, organized, great with time management. Positive attitude with good problem solving skills. Maintain a high level of confidentiality and professionalism. Friendly, outgoing, confident personality.
Staff Education/ADON
Haven Healthcare - Rutland, VT
June 2007 to June 2010
Responsibilities
To assist the DON in all aspects of her position. Train New Staff, Staff Education, Chart audits and reviews, Infection Control. Managing and overseeing staff.
As the ADON I assisted with
Administering quality care services for patients, supervising nursing activities, and ensuring the patients' comfort under the supervision of the director of nursing. Assisted with nursing staff training, distributing shift schedules, developing comprehensive nursing care plans, handling expense reports, identifying areas of improvement with the staff performance, and securing patients' medical charts for reference. An assistant director of nursing must have excellent communication and organizational skills, especially in handling patients' medical needs.
Skills Used all nursing skill along with leadership skills, support for staffing and training Unit Manager of the Dementia unit
Haven Healthcare - Rutland, VT
May 2004 to May 2007
Responsibilities
Leadership of the Dementia Unit, coordinate daily routines, Med Pass, Staff Education for the specialty unit. Staffing, Direct Patient Care, Family Services, Woundcare. State inspections Accomplishments
I felt I was able to make a difference in the lifes of the family members and patients that I cared for on a daily basis with the Education and Professionalism and Knowledge I have in Dementia care Skills Used
Dementia Training, Leadership Ability, Compassion for the staff, family members and patients we cared for on a daily basis
Education
Nursing in Nursing
WWSEX
September 2002 to June 2004
Skills
• LTC (10+ years)
• Account Management (1 year)
• Triage (1 year)
• ICD-9
• Medical Billing (1 year)
• Records Management
• Office Management
• Data Entry
• Icd 10 (Less than 1 year)
• Dementia care (7 years)
• Infection Control (7 years)
• Sraff education (7 years)
• Unit manager
• Assistant director of nursing (3 years)
• Long term care (10+ years)
• Director of marketing (6 years)
• Admission director (6 years)
• Dental assistant
• Quality Inspection
• Insurance Verification
• Medical Coding
• Media Relations
• Business Development
• Medical Terminology
• CPT Coding
• EMR Systems
• Patient Care
• Training & Development
• Medical Records
• Sales
• Customer service
• Account management
• Nursing
• Hospital experience
• Business development
• Leadership
• Medical records
• Medical terminology
• Training & development
• Medical coding
• ICD-10
• Office management
• Communication skills
• Marketing
• Negotiation
• Nursing home experience
• Nurse management
• Chart Evaluator
• Medicare insurance
• Insurance knowledge
• Document review
• Home health
• Proprietor of the Quarry
• Management
• Medicare
• Healthcare management
• Home care
• Home & community care
• Supervising experience
• Analysis skills
• Mentoring
• Documentation review
• Public relations
• Inside sales
Certifications and Licenses
100 percent on medical terminology
June 2004
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