Customer Service Data Analysis

JA

JAMES ANDERSON

********@*****.*** 646-***-**** Albany, NY 12203

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Logistics Management

Customer Service

Business Planning

Performance reporting

Incidents management

Health and safety compliance

Organizational Management

Financial Management

Data Analysis

Business and Operations Management

Microsoft Office expertise

M&j Transportation LLC The Bronx, NY

Manager of Operations

04/2016 - Current

Ensured compliance with applicable laws and regulations related to operations.

Identified opportunities for process improvement initiatives through analysis of current processes and procedures.

Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Implemented systems for tracking operational performance metrics. Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.

Negotiated contracts with vendors for services necessary for daily operations.

Monitored operational budgets, reducing costs through strategic planning and optimization.

Negotiated contracts with suppliers and vendors, improving terms and reducing expenses.

Home Helpers LLC Albany, NY

Manager

10/2012 - 05/2020

Ensured compliance with industry regulations and company policies. Ensured compliance with regulatory requirements and industry standards. Ensured compliance with all applicable laws, regulations, industry standards.

Developed and implemented strategies to increase customer satisfaction and loyalty.

Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Provided leadership during times of organizational change or crisis Summary

Skills

Experience

situations.

Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Enforced customer service standards and resolved customer problems to uphold quality service.

Resolved customer complaints and issues promptly, maintaining a positive brand image.

Oversaw daily operations, maintaining efficiency and quality standards. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Analyzed business performance data and forecasted business results for upper management.

ExamFX Online

New York Insurance Licensing Certificate in Life Insurance 07/2024

Morris High School The Bronx, NY

GED

01/2000

New York life, Accident and health Insurance

Education and Training

Certifications

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