Patient Care Customer Service

Felicia Curry

Phlebotomi

Sep **, ****, English, 126 Morgan Dr NW, Rome, United States, 30165, 054092137,

+1-706-***-****, **********@*******.***

Professional summary

Phlebotomist with extensive expertise in specimen collection, medical terminology, and customer service.

Demonstrates a commitment to enhancing patient comfort and safety, with a proven track record of

streamlining processes to reduce wait times and improve accuracy. Skilled in ERP systems and technical

support, continually seeking opportunities for professional development and innovation in patient care.

Experience over 2 year’s!

Skills Employment history

Customer Service (Expert), Phlebotomist, Jan 2020 - Jun 2024

CSL Plasma, Rome, GA

© Draw blood from patients and donors, ensuring samples are correctly

Representative (Experienced),

eae labeled and sent for testing

: ® «Identify patients accurately, maintaining precise records and adhering to

Material handler (Skillful), health safety standards.

Quality Assurance ‘© Answer patient questions, providing clear information and ensuring a

(Experienced), comfortable experience.

ERP Systems (Experienced), _ Utilize correct puncture techniques, demonstrating knowledge of legal

sci requirements for medical equipment.

Pricing (Experienced),

+ Assist with blood transfusions, contributing to patient care and safety.

Production Management ¢ Streamlined blood collection process, enhancing patient comfort and

(Skillfid), Petia

Logistics (Skillful), Ensured 100% accuracy in sample labeling, boosting testing reliability

Coane core CNA/Phlebotomist, Apr 2019 - Jan 2020

(Experienced), Southern Resource Consultants, Rome, GA

License phlebotomist '* Administered patient care, conducted blood draws, and maintained

(Experienced), accurate records, improving patient outcomes.

Communication skills ‘ Ensured precise medication administration and insulin level checks,

(Expert), enhancing patient safety.

ere * Provided empathetic care, ensuring patient comfort during procedures

ae and improving overall experience.

pe b ‘* Implemented new record-keeping techniques that improved data

‘Time management accuracy and patient care.

(Experienced), © Streamlined patient record management, reducing errors and enhancing

Medical terminology care outcomes.

(Experienced), Enhanced record accuracy by 30% through innovative charting

Front desk (Expert), ana iat or

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Driving (Expert),

ALS AND BLS

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