Customer Service Social Media
Resume:
Linda Austin
Billerica MA ****1
**********@******.***
OBJECTIVE:
To obtain a Part Time position that will both utilize and strengthen the skills acquired through my past diverse and demanding responsibilities
To fully use my excellent administrative and customer service skills
SKILLS:
Extensive customer service/client contact
Acct R+P
Excellent telephone manner
Word
Typing 40 wpm
MLS Posting
Bookkeeping experience
Social Media
Excellent problem solving and decision making skills
Public Relations
WORK HISTORY:
REAL ESTATE.COM
Woburn, MA 2008 to 2009
Customer Service Associate
Worked directly with realtors to load homes for sale into MLS
Responsible for multi-line phone system
High level customer service/sales
Set up meetings in office and schedules via calendar for president
ROUNDER RECORD GROUP
Cambridge, MA 2004 to 2008
Publicity Coordinator
Responsible for researching/updating/maintaining mailing lists
Typing/formatting/circulating press releases, photo captions, bios, quote sheets, press materials as needed
Coordinating mailings/faxing/email campaigns. Working with warehouse/in house Rounder staff to facilitate getting mailings out. Helping pull, count mailing lists from database
Sending product/press materials out to media as requested; logging in all requests
Sorting/pasting/filing/circulating press clippings both internally and to outside media/management/artists; keeping press kits updated
Trafficking production of advance CDs/photo scans as needed. Coordinate with A&R/art department/production as needed
Keep independent publicists supplied with press materials; gather necessary information from their reports
Responsible for interviewing and managing work of department interns
Assist at special events/press conferences as needed
Field calls and requests on all back catalog artists
Responsible for reconciling department invoices
Handle publicity campaigns for specified releases
THE LEARNING LAB @ LESLEY
Cambridge, MA 2002 to 2004
Office Manager
High level customer service/sales
Responsible for multi-line phone system
Managed and coordinated calendar, correspondence, and travel arrangements
Performed budget analysis, weekly deposit
Medical billing including insurance billing
Collections of past due accounts
Scheduling of all clients, customer service/sales
Editing, formatting reports, correspondence
Responsible for interviewing and managing work of department interns
BRASSRING, INC.
Waltham, MA 2001 to 2002
Credit and Collections Specialist
Performed collections of national accounts for sourcing division
Responsible for 50% of all BrassRing accounts
Used both research and customer service phone skills to secure payments
Used Goldmine, Axapta and D & B reports to both collect past due monies and ascertain credit worthiness
Extensive use of Internet to research companies
Worked daily with sales representatives to achieve collections and customer service
ADVOCATES, INC.
Framingham, MA 2000 to 2001
Administrative Assistant to Executive Director
Responsible for multi-line phone system
Managed and coordinated calendar, correspondence, and travel arrangements
Processed daily deposit and accounts payable
Provided customer service to agency clients
Responsible for writing press releases on upcoming events
Coordinated and planned fundraisers and company events
AMERICAN RED CROSS
Framingham, MA 1995 to 2000
Program Manager
Responsible for managing 300+ volunteers, recruiting new volunteers and performed community liaison function
Supervised administrative staff
Provided office management, coordinated phone coverage, ordered supplies and facilities management
Responsible for customer service, marketing of Health and Safety classes, public relations for Metro-West American Red Cross
Coordinated and planned volunteer events
EDUCATION:
WORCESTER STATE COLLEGE
Worcester, MA 1992
Bachelor of Arts: English Literature
NEW HAMPSHIRE TECHNICAL INSTITUTE
Concord, NH 1985
Major: Banking and Finance
CAREER CENTER
Woburn, MA 2007
PC Applications
VOLUNTEER:
NATIONAL MULTIPLE SCLEROSIS SOCIETY (NE Chapter)
Waltham, MA 2011 to Present
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