Customer Service Business Accounts

Brittny Giles

Flint, MI *****

810-***-**** - ***********@*****.***

Professional Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Skills

Strong sense of banking ethics

Customer Transactions

Exceptional customer service

Cash dispenser operation

Bank Deposits

Organized

Excellent communication skills

Currency and coin counter

Sales Proficiency

Work History

08/2007 to Current

Associate Banker

JPMorgan Chase & Co – Flint, MI

Trained and developed new sales team associates in products, selling techniques and company procedures.

Engaged with customers to effectively build rapport and lasting relationships.

Evaluated client financial positions and identified most appropriate banking products.

Engaged clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings

Helped clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements

Educated clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want

Assisted clients and the branch team by helping with new account openings when needed

Performed branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

08/2007 to 02/2021

Team Coordinator

Tj Maxx – Flint, MI

Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Performed inventory control, such as counting, and stocking merchandise.

Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Helped customers complete purchases, locate items, and join reward programs.

Processed returns and handled exchanges quickly to provide positive store experiences.

Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.

Education

05/2018

Associate of Arts: Business

Independence University - Salt Lake City, UT

05/2015

No Degree: General Studies

Mott Community College - Flint, MI

Accomplishments

Selected as the 1st Migration Master for the District

Earned 50+ acknowledgements within the past 4 years

Certifications

Notary Public

Contact this candidate