Customer Service Kitchen Manager
Resume:
Yuseli Ramos Hernandez
Cell phone: 575-***-****
Las Cruces, New Mexico 88001
Email Address: *********@******.***
Professional Summary:
Knowledgeable in Microsoft Office, Excel and proficient in computer skills . Excellent at providing friendly service and help. Enthusiastic team player experienced in motivating others to accomplish a goal. Strong writing and communication skills. Ability to handle sensitive information effectively. Experience with at home remote work. Outstanding phone skills. HIPAA & CPR certified. Skills
● Medicaid/ Medicare handling
● Clinic call handling
● Compliance reporting
● Computer skills and knowledge
● english/ spanish speaker
Work Experience
McDonalds - Kitchen Manager (April 2018- May 2023)
● Kitchen manager ( Morning Opener)
● Cashier experience
● Customer service
● Cook
● Money Handling, Food Handling, Cleaning
NM DOH - Technical Support Technician (November 2021-April 2023)
● Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.
● Addressed and resolved routine user issues.
● Responded promptly to all incidents and requests after effective analysis and documentation. Managed workstation functionality through proper set up.
● Set up appointments for the covid vaccine pandemic.
● Manage high volume on incoming calls.
● Remote
Map Communications- Customer Service Rep. ( June 2023- Still Employed)
● Inbound call handling
● Customer service
● Msg taking, repeating and verifying information
● Deal with more than 200 different accounts that relate from the medical field, lawyers, cx, schools, ect.
● Bill handling, Appt scheduling, Emergency services
● Remote
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