Customer Service Program Director

SHENIQUAL

EXPERIENCE

EDUCATION & TRAINING

SKILLS SUMMARY

EXPERTISE

I am a detail-oriented Customer Service

Representative with a proven track record in

exceptional client support. I have a strong

background in managing, optimizing, and

implementing internal business processes as a

Program Director at a food pantry. I am skilled

in remote communication tools and project

management.

About Me

*****************@*****.***

773-***-****

Program Director, Open Arms

Ministry/Non-Profit - Current

Buisness Administration

2023-2026

1807 North Lawndale Chicago, IL

60647

•Collaborates Effectively with Volunteers

•Meet with the Chicago Food Depository

.•Stragegic Community Outreach Planning

•Collaborating with Local Non-Profits

••Zoom meetings with Partners & Executives

Program Director

Customer Service

Management Skills

Strong presentation And

Support

Customer service

Problem Resolution

Project Management

Leadership

Credit Card Payment

Processing

Clerical Support

High-energy Attitude

Remote communication

Tools

Call Center Operations

Customer Service Representative,

What's The Point Designs - 2018-2021

• Consult with customers to resolve service and billing issues, demonstrating excellent problem-solving skills.

• Maintain a calm and friendly demeanor while resolving guest problems and complaints to improve customer service.

• Provide highest quality customer service standards by anticipating customer needs.

• Develop spreadsheets, fax reports, and maintain front desk in an organized fashion. Volunteer, New Hope Bible Church/Liberty

University: 2016-2018

- Worked with inner city and international children missions' groups, providing activities and instruction for children ages 5 through 18.

- Assisted with organizing games, learning materials, and leading groups.

- Provided diversity training and incorporated activities and art to improve academic skills.

- Supported children and teens with anxiety and learning disabilities by providing coping skills and behavior plans.

- Offered homework assistance and tutoring.

- Served as a leader, Sunday School teacher, and assisted with the Homeless Ministry.

- Conducted fundraising activities and solicited financial assistance from community organizations. Malcolm X College

Pediactrics Nursing Certified CPR and First

Aid

2023

Customer Service

HENDERSON

Project Management

90%

81 %

Contact this candidate