Customer Service Branch Manager

RoxAnne Cockerill

**** * ***** *****

Salem, IN 47167

Cell ph. 812-***-****

*************@***.***

Objective

I strive to be a worthwhile asset to any organization I work for. I have a broad base of experience, most recently in the auto industry. My experience of 19 years in banking gives me a wide range of knowledge in various departments and areas of that field. I been working in the auto industry for the past 7 years. I do accounting on deal sold to customers, dealers, and wholesale. I have reconciled schedules, worked commission for salespeople, titling, and some customer service.

Professional Profile

•Posted retail, wholesale and dealer trades

•Calculated sales commission

•Processed titles for deals

•Office supervision

•Worked in teller position

•General teller duties

•Opened accounts

•Assisted Branch Mgr/Loan officer in processing loan documents

•Moved to Head Teller position with additional supervisory responsibilities

•Assumed Branch Mgr duties when Branch Mgr resigned position. Took iinstallment-loan application and processed all paperwork necessary to complete loan application w/o approval authority. Processed all loan documents upon approval and processing and closed loan for customer.

•Promoted to Branch Manager with 2 full-time tellers at branch.

•Billing

•Moved to Terminal operation

•Total dispatch and supervising of drivers

•Receptionist

•Accounts receivable

•Collections

•Customer Service Representative

•Secretary

•Teacher’s aide

•Child supervision

Work History

August, 1975 to May, 1980,, Ireland Elementary School, Ireland, IN

July, 1980 to 1985,, Executive Furniture, Huntingburg, IN

1985 to 1988,, American Freight Co, Owensboro, KY

1988 to November, 1995,, ABF Freight, Fort Smith, AR

April, 1996 to June 2005,, SVB&T, French Lick, IN

June 2005 to February,2017 Teller, Head Teller, Branch Manager, The New Washington State Bank, Borden, IN

February 2017 to Present – Adm Assistant, John Jones Auto Group, Salem, IN

Education

Ireland Elementary School, Ireland, IN

Graduated Grade 8

Jasper High School, Jasper, IN

Graduated Grade 12

References

References are available on request.

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