Customer Service Call Center

Christopher Mangum

**** ******* ***** ** ******* Beach, FL 32124

Ph: 954-***-**** email: ***********@*****.***

Customer Service / Product support Specialist

Product specialist with over 20 years of experience in buying, selling and servicing electronics, tools, and components. A self starter with a keen sense of how things work, a strong desire to learn and the ability to figure things out. Consistent one call resolution and customer satisfaction.

Professional Strengths

Handling high volume calls Customer Service Logistics

Down-stocking Brand Promotion Cycle Counts

One call resolution Parts Ordering Inventory Control

Company Product Presentation Technical Writing/Drawing Staff Supervision/Training

Professional Experience

Proctor Loan Protector 12/2023 to present

Customer Service Associate

Handle high incoming call volume / manage multiple simultaneous programs and screens / de-escalation of calls / one call issue resolution / work directly with management weekly to discuss any ongoing issues and seek opportunities for improvement.

Lowe’s Companies 2/2023 to 11/2023

Sales Associate / Tool World

Assist customers with product selection and resolve product return issues.

Durham School Services 8/2021 to 6/2022

School bus driver / Monitor

Monitor students for compliance with school bus regulations and rules. Train for CDL

Actionlink 2/2017 to 6/2021

Actionlink Certified Technician / Bose Fixture Support

Held various roles with this organization starting as a retail merchandising rep and ending up as a Certified Display Lead Technician for Premier Clients. Handle a high volume of incoming calls from customers, store staff and management. Provide solutions to complex product issues and resolve through email, phone support or online portal.

Office Depot Corporate Office / Boca Raton, FL 5/2014 to 1/2017

Senior Pricing Specialist

Work directly with Management/Merchants to resolve any issues with product submissions.

Update pricing in the system using v-lookup. Address any pricing or description issues on Ad.

Crossmark / Ft. Lauderdale, FL 7/2013 to 5/2014

Retail Product Expert, Marketing, Product Training, Merchandising

Weekly reports for missing products, pricing issues and delayed deliveries.

Skills

MS Office, Word, Excel, PowerPoint, Outlook

SAP- Business One / DSYS- Purchasing software / Various ERP system software

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