Senior Manager Cloud Solutions
Resume:
Scott K. Stevens
*********@*****.*** www.linkedin.com/in/scottkstevens
SUMMARY
Knowledgeable Technology Manager with a focus on systems architecture, automation, and hybrid cloud solutions. Skilled in the formation and development of cross-functional technical teams. Adept at defining business requirements, developing solutions, and creating project plans to deliver desired business outcomes. Skilled in managing cross-functional and cross-site (global and domestic) technical teams responsible for full stack solutions from conception to implementation into production stages of on-premise and cloud solutions. Budget accountability for managed services and capital budgets of up to $20 million. Experienced 1st and 2nd level manager of up to 55 employees. Experience developing, delivering, & managing Enterprise Storage infrastructure solutions. ITIL v3 Foundations and Intermediate Service Design Certified, Dale Carnegie Leadership, and Scaled Agile Framework (SAFe) training
TECHNICAL SKILLS Enterprise Storage: Oracle ZFS Storage, NetApp, Hitachi, EMC, HP, Cisco, Brocade, IBM Virtualization: Oracle, VMWare (Server & VDI), Hitachi, IBM (P series) Data Protection: Zerto, Networker, Data Domain, Avamar, NetBackup, Snap Manager, CommVault, Cohesity Additional Skills: IT Operations Management, Enterprise Architecture, SDLC, Infrastructure Engineering, Enterprise Storage Management, Data Center & Solution Architectures, Disaster Recovery, Cloud Enablement, Server Consolidation and Management, Infrastructure & Application Performance Optimization, InfoSec Management
EXPERIENCE
Nutanix Durham, NC Senior Manager Systems Engineering (3 roles) 06/2019-Present
Senior Manager, Worldwide Pre-Sales Shared Services 12/2022 - present
Creation and management of the Pre-Sale Shared Service team responsible for supporting Commercial, Healthcare, Enterprise, and SLED system engineers in the creation of requirements driven customer solutions. The team provides services for over 400 Systems Engineers in the Americas, EMEA, and APAC regions.
- Recruited and ramped team to support the initial goal of sizing with a longer term vision of providing a diverse set of services to allow systems engineers to spend more time with their customers and prospects.
- Responsible for the onboarding and enablement of new employees beyond the enablement provided during the standard company onboarding process. Goal: take new hire from first day to working with prospects within 90 days.
- Work across the field SE teams to offload time consuming non-customer facing activities.
- Creation of a service champions team to gather feedback on the current service offering and assist in the design of future offerings.
- Collaboration with the Customer Success team on post-sale documentation needs.
- A focused challenge of the team is to obtain and maintain Nutanix and external certifications at an elevated level. Targeted one new certification a quarter.
- Collaboration with peer managers to maintain consistent expectations between the team and field engineering resources.
- Developed and maintained consistent practices for engagement, documentation, and system engineer engagement to streamline the process and reduce the turnround time of the deliverables without sacrificing quality.
Senior Manager, Center of Excellence Solution Engineers 08/2020- 08/2023
Creation and management of the Center of Excellence solution engineers overlay team responsible for supporting Commercial, Healthcare, and SLED account executives as solution subject matter experts. The team spans eleven core and emerging products delivering product demonstrations, solution designs, prospect proof of concepts, cross-product solution integration, and customer/prospect training.
- Recruited and ramped initial team to align with products and changing business models due to COVID. (Fully remote with national coverage)
- Responsible for the onboarding and enablement of new employees beyond the enablement provided during the standard company onboarding process. Goal: take new hire from first day to working with prospects within 90 days.
- Work across the product SE team to enhance their technical, human, and business skills such that their technical solutions align to business challenges and seed the customer / Nutanix relationship.
- Address customer satisfaction issues by working with account management, customer support SRE engineers, and SEs to resolve customer issues in a timely manner.
- Collaboration with the Customer Success team on post-sale customer enablement and product adoption.
- A focused challenge of the team to obtain and maintain Nutanix and external certifications at an elevated level. Targeted one new certification a quarter.
- Collaboration with peer managers to maintain consistent expectations between the teams and cross-account coverage.
- Developed and maintained consistent practices for customer proof of concept activities to streamline the process and reduce the length of the proof of concept.
Senior Manager, Inside Systems Engineers 06/2019 - 08/2020
Managed team of 14 responsible for supporting inside account executives during the prospect sales cycle. The team was responsible for creating full stack solutions, closing the technical aspects of the prospect interaction, and remaining engaged until a purchase order is received. Worked with the inside and field sales account management team to align SE support to the needs of the account teams, working with the director of inside sales management to resolve any issues that arose between the teams to maintain focus on closing deals.
- Responsible for the onboarding of new employees beyond the enablement provided during the standard onboarding. Goal is to take a new hire from their first day to working with prospects within 90 days.
- Partnered with Inside Account team management on enabling their teams at a deeper level than they receive from the enablement team. The team uses two platforms; Beers with
Engineers (fireside chat) and The Learning Series (focused learning) to deliver on this goal.
- Work across the SE team to enhance their soft skills such that their technical solutions align to business challenges and seed the customer / Nutanix relationship.
- Addressed customer satisfaction issues by working with account management, customer support engineers and SEs to resolve customer issues in a timely manner.
- A focused challenging of the team to obtain and maintain Nutanix and external certifications at an elevated level.
- Collaboration with peer managers to maintain consistent expectations between the teams and cross account coverage to AEs.
- Developed and maintained consistent practices for customer proof of concept activities to streamline process and reduce the length of the proof of concept.
MetLife Cary, NC Director - Distributed Infrastructure, Global Hosting Americas 03/2017-06/2019
Managed the production teams responsible for the availability, allocation, support, & maintenance of file/block storage solutions, backup solutions, and physical/virtual servers in the Americas. The storage infrastructure includes management of infrastructure associated with centralized fiber and IP-based storage, data replication, and disaster recovery capabilities. The total storage under management is ~18PB of EMC based storage solutions, ~15,000 servers are supported through the data protection solutions. The servers under management include physical, virtual, and cloud servers running Windows, RedHat, AIX, Solaris, and HP-UX. ~17,000 enterprise production servers are supported through two US-based data centers
- Responsible to deliver annual hardware and software currency refreshes for storage,
database, and operating systems. Drove execution of a three-year plan to migrate all primary storage to all-flash arrays.
- Partnered with Engineering and Architecture teams on tactical and strategic plans.
- Managed vendor relationships for storage and server-based suppliers from a technology, maintenance, and support venue.
- Implemented consistent systems for monitoring and reporting of technologies for backup and storage environments.
- Managed year over year positive improvement to operating expenses through simplification of production environment via the removal of non-essential infrastructure and software.
- Maintained 99.999%+ uptime across primary and secondary data centers using 7x16 support model with on call secondary support.
- Co-managed ESX virtual server production infrastructure team.
Coastal Federal Credit Union Raleigh, NC
Vice President – Information Technology, Information Security Officer 6/2014-3/2017
Managed the team responsible for operations, architecture, IT support, maintenance, and software development across all IT environments. Supported environments including Core host (Symitar) and distributed servers, network, telephone, software development, security services, business analysts, and desktop responsibilities. Set direction, with guidance from the senior management team, of IT resource investments creating a capabilities roadmap such that the organization can layers services upon them. Implemented robust processes and technology to improve the quality of services delivered to the end user community following a retrofit of the core systems and nine business critical support systems. Maintained 99.999%+ uptime across all member facing systems.
- Managed matrixed staff with 5 direct reports and 32 indirect reports with a ~$2.8 million budget.
- Implemented software development standards and repository for code management and reuse. - Evaluate, recommend, and implement new technology and vendor services.
- Implemented cloud first strategy for new technology targeting efficiencies.
- Responsible for all vendor and contract labor relationships and negotiations.
- Managed understaffed team thru post Core Systems conversion issues and rebuilt IT management
team.
- Contributing member to patent filing (11/10/2014) for mobile and online banking technology.
- Formalized IT Change Control to enterprise change control and release management
- Implemented broad base critical ticket management solution and notification
- Chaired Business Continuity Steering Committee and IT Governance Committee
Oracle Raleigh, NC Principal Storage Architect, Oracle Storage Systems 5/2013-6/2014
Technology consulting and pre-sales support focused on Oracle disk and tape storage products. Responsible for coverage of global named accounts, financials, and key accounts in the Carolina's.
- Provided direction and specialist knowledge in applying technology/applications to client business
needs. Facilitation of customer product/application understanding through presentations, demonstrations, and benchmarks; provisional support throughout the sell.
- Supported customer proof of value (POV) and proof of concept (POC) engagements applying customer requirements to technology solutions. The POV/POC efforts used requirements gathered from customers to take them from the conceptual stage to production.
- Responsible as the expert for formulating and leading presales technical/functional support
activity to prospective clients and customers while ensuring customer satisfaction.
- Primarily focused on large /complex engagements that needed creative and complex solutions to
provide proven business value. Focus areas include infrastructure consolidation, disaster recovery, performance optimization, and cost reduction/avoidance. - Delivered technical product presentations at several Oracle technology shows.
BB&T (Branch Banking & Trust – now Truist) Wilson, NC Enterprise Services Storage Engineering Manager – Vice President 2005-2013
Managed staff responsible for architecture, engineering, support, & maintenance of the storage area network and backup systems at BB&T bank. Managed infrastructure provides centralized fiber and IP-based storage, data replication, and disaster recovery capabilities. Worked with the IT management team to set the long-term direction for my areas of responsibility including architecture, budget, and staffing. Managed Enterprise Windows Server production support teams. The three teams supported approximately 3,500 servers.
The total storage managed was 4.3 petabytes of EMC, Hitachi, and NetApp enterprise storage platforms including 1.8 petabytes of NAS storage. The SAN fabric consists of Cisco and Brocade (McData) directors and switches. Responsible for data replication between the primary and disaster recovery two locations in support of critical disaster recovery functions. Implemented enhanced reporting for all storage systems to quantify growth and manage usage. Storage focus was on virtualization of the storage environment and enhancing the backup architecture to support virtualized systems.
- Created and maintained storage and backup infrastructure tactical roadmaps. - Partnered with Enterprise Architecture team to produce strategic plans.
- Implemented Hitachi virtualization and dynamic provisioning storage platforms in primary &
secondary data centers.
- Created and implement best practices to standardize systems integration, documentation, and
support.
- Managed vendor relationships for storage based suppliers from a technology and support venue.
- Implemented systems monitoring technologies for backup and storage environments.
- Migrated level 1 support to offshore partner
- Managed storage systems budget of ~$8 mil/yr.
- Maintained 99.9%+ uptime across primary and disaster recovery data centers.
Blackwell’s Book Services Computer Ops and Technology Services Manager – IT Director 2003-2005
Corillian Corporation - Professional Service (Internet Banking Software) Solutions Delivery Manager 2001-2003
Intel Corporation - Intel Online Services Engineering (IOSE) Network and Systems Management Architect 1999-2001
Norstan Consulting Dublin, OH Practice Manager - Enterprise Systems Management 1998-1999
IBM - Tivoli Systems Professional Services Columbus, OH Deployment Consultant/Project Manager 1997- 1998
Bank One Services Corporation (Now JPMC) - Distributed Computing National Services Westerville, OH Manager of Platform and Infrastructure Standards 1993- 1997
National City Bank - Office Information Systems Columbus, OH LAN Services Manager 1987 - 1993
Contact this candidate