Human Resources Social Media

Lauretta Webber Thomas

**** ********* *****

Capital heights Maryland 20743

CP: 240-***-****

**************@*****.***

PROFESSIONAL PROFILE

Senior Human Resources Specialist with more than ten years of experience in social media and array of technology. Self-motivated with the unique ability to managing multiple administrative projects simultaneously. Experience with corporation that has confidential case work. Committed to delivering high quality results with little or no supervision. Strong ability to work independently with little or no direction, as well as capable of taking on projects with or without management’s guidance.

PROFESSIONAL EXPERIENCE

Human Resources Assistant

District of Columbia Government - Office of the State Superintendent Education

12/15/2021 – Present

•Responsible for file Management

•Manages data analysis for new hire and current staff (includes prior drugs and driving records screening) for verification for employment.

•In daily communication with internal and external stakeholders to obtain License status on new hire and current employees. Once information is gathered a system wide update is completed.

•Assists senior staff with Onboarding Orientation and Offboarding.

•Assists Compliance Officer with drug analysis.

•Assists with recruitment to acquire reference and create folder for the Compliance Office.

•Update Credentials for all Terminals.

•Responsible for sending out Removal notices if credentials expire from safety sensitive duties and Clear to return to safety sensitive duty emails to DOT-Non (bus attendant) -DOT (Drivers) Managers when credentials expire.

•Send Out New Hire Onboarding Documents to all DOT-Non-DOT new hire staff.

•Assists with daily support efforts related to office administration.

•Participate in all Drug and Alcohol Training.

•Pull Quarterly Driving Records.

•Pull the annual queue for drivers.

Intake Coordinator/Administrative Analyst

FEMA 05/01/2021 – 12/10/2021

•Responsible for accepting and responding to incoming phone calls and e-mails.

•Maintained the database to include but not limited to contact information and notes to address inquiries and resolve concerns, as needed.

•Responsible for documenting results and preparing daily summaries.

•Address inquiries and resolve concerns, as needed, and prepare documentation as needed.

Executive Assistant

Department of Homeland Security (TSA) 4/20/2019 – 3/16/2020

•Generated spreadsheets for weekly meetings, reserve, and schedule conference rooms for weekly/monthly meetings in Microsoft Outlook and coordinated travel arrangements in Concurs travel system.

•Assisted management with various administrative duties to include but not limited to, maintaining the IT’s Senior Leaderships schedule and calendars, and escorting visitors to the Front Office.

•Effectively communicated with internal and external stakeholders in support of coordinating meetings, updating visitor database, attend meetings to discuss streamlining templates/forms for leadership, and responsible for multitasking more than one tasker at a time.

•Assessed, implemented, and developed reporting tracking mechanism to maintain and manage contract deliverables and service providers work schedules.

•Utilized critical thinking to prioritize requirements in support of meeting leadership’s expectations and established goals.

Administrative Leasing Assistant

WC Smith Property Management 08/28/2018 – 04/19/2019

•Organized and prepared incoming and outgoing correspondence for the property management team.

•Responsible for accepting and responding to incoming phone calls and e-mails from management, residents, and vendors.

•Reviewed and discussed account ledgers and balances with residents while researching and resolving account discrepancies.

•Maintained the property managements residential and vendor database to include but not limited to contact information and notes to address inquiries and resolve concerns, as needed.

•Prepared documentation for accounts payable and receivables, vouchers, and invoices.

Administrative Assistant

Department of Homeland Security (CRCL) 12/18/2017 – 08/02/2018

•Generated spreadsheets for weekly meetings, scheduled conference rooms for weekly/monthly meetings in Microsoft Outlook and coordinated travel arrangements in Concurs travel system.

•Coordinated internal and external meetings, in addition to escorting visitors to on-site meetings with CRCL.

•Responsible for scheduling and managing the staff’s travel reservations and itineraries. Maintain records of travel and receipts, office expenditures and make copies.

•Leverage internal resources to ensure CRCL’s IT equipment is functional, operational and communicate any IT issues with the helpdesk.

• Schedule and coordinate meetings, for the Section Chief reserving a conference room through Microsoft

outlook conference room scheduler.

•Maintained CRCL’s Section Chief’s daily calendar, schedule, telephone roster, email distribution list and organizational charts.

File Operations Supervisor (Contractor)

Department of Homeland Security (USCIS) 06/20/2017 – 12/01/2017

•Supervised, directed, assisted staff in performing support functions related to mail and file operations, data entry, and adjudication.

•Provided on-the-job training and documented Standard Operating Procedures (SOP) for all internal systems.

•Reviewed and approved employee timesheets, conducted internal quality audits, provided oversight to confirm work performed in his/her functional area is performed to a quality standard.

•Provides procedures and retraining to employees in the section, resolved complaints and/or issues to avoid escalation.

•Adjusted employee work schedules to accommodate increased workload and organizational changes. Reviewed and approved daily production reports for staff, paying particular attention to their metrics based on performance standards.

•Ensured the SOPs for the staff’s designated area of responsibility remains current.

Data Quality Analyst (Contractor)

Department of Homeland Security (USCIS) 04/12/2016 – 05/01/2017

•Managed and maintained team building activities and coordinated award ceremonies. Updated and coordinated office files, office records, correspondence, and database systems.

•Provided clerical and administrative support for the contractor and government agency.

•Leveraged the CIS and NFTS systems for retrieval of electronic documentation.

•Managed day-to-day reporting of the daily production report via email.

•Supported USCIS adjudication functions by providing clerical and administrative support throughout the adjudication process.

•Reviewed and approved the daily production report of each clerk assigned, paying particular attention to their achievement of performance standards on a daily basis.

•Conducted frequent internal quality audits on the clerk’s performance and metrics established based on quality and delivery.

•Ensured all stakeholders have the most recent training and processes.

•Coordinate with the established document management and change management processes to ensure that the SOPs for all clerks are accurate and up to date.

•Documented inspection results and checklists for the clerks and prepared summary reports on a daily, weekly, and monthly basis.

•Performed complex quality data analysis and ensured that quality and quantity requirements are being met.

Administrative Leasing Assistant

Winn Residential (Bay Ridge Gardens) 04/01/2014 – 03/31/2016

•Organized and prepared incoming and outgoing correspondence for the property management team.

•Responsible for accepting and responding to incoming phone calls and e-mails from management, residents, and vendors.

•Reviewed and discussed account ledgers and balances with residents while researching and resolving account discrepancies.

•Maintained the property managements residential and vendor database to include but not limited to contact information and notes to address inquiries and resolve concerns, as needed.

•Prepared documentation for accounts payable and receivables, vouchers, and invoices

Administrative Assistant

Housing Opportunities Commission 12/09/2013 – 03/30/2014

•Organized and prepared incoming and outgoing correspondence for the property management team.

•Responsible for accepting and responding to incoming phone calls and e-mails from management, residents, and vendors.

•Reviewed and discussed account ledgers and balances with residents while researching and resolving account discrepancies.

•Maintained the property managements residential and vendor database to include but not limited to contact information and notes to address inquiries and resolve concerns, as needed.

•Prepared documentation for accounts payable and receivables, vouchers, and invoices.

SKILLS

Problem solving

Flexibility

Communication

Organization

Critical thinking

Collaboration

Microsoft Office

oExcel

oMS Word

oPowerPoint

iShare

Yardi Live

Boston Post

Visual Homes

Citrix

Quickbase

MRI Web

MLS Database

Proficient in Lead to Lead and Real Page

Elis

Nationals

Claims3

Deltek

Concur Travel System

oTravel Arranger

Clockwise

Former Treasurer, Galilee AME Church for over 10 years

ACTIVITIES

As an avid networker and a people-person, I am passionate about building relationships and identifying new business opportunities. In my free time, I enjoy reading and developing new strategies; for example (i.e., fundraisers, community, and social events for veterans) that many can benefit from.

I am currently, the Vice-President & Treasurer of Auxiliary Unit Post 196, of Suitland Post, No. 196, Incorporated American Legion, Department of Maryland, District Heights, Maryland 20747

Member of Order of Eastern Star, Eureka Chapter #5, Washington, DC

PROFESSIONAL REFERENCES

Robert L. Herald, Commander, Suitland Post, No. 196, Incorporated American Legion, Department of Maryland, 301-***-****

Mona Lisa Bloomfield (TSA) Lead Supervisor 202-***-****

Detrich Grant (USCIS) Program Manager 678-***-****

Contact this candidate