Administrative Specialist Customer Service

***** **** ****, ***,, ******** SPRINGS, COLORADO, UNITED

STATES, 80908 • ******@*****.*** • 440-***-****

REBECCA SCHMITT

Administrative specialist

PROFESSIONAL SUMMARY

Administrative specialist with a robust background in customer service and problem-solving, both in military and civilian sectors. Demonstrates exceptional time management and communication skills, ensuring efficient and effective operations. Committed to enhancing organizational productivity through meticulous attention to detail and proactive issue resolution.

EMPLOYMENT HISTORY

BUS DRIVER Sep 2023 - Present

Transdev Colorado Springs

RESIDENTIAL SPECIALIST Nov 2022 - Sep 2024

Ablelight Colorado Springs

RESIDENTIAL SPECIALIST May 2022 - Nov 2022

Rocky Mountain Human Services Colorado Springs

Ensure passenger safety and timely arrivals, enhancing overall customer satisfaction. Maintain vehicle cleanliness and perform routine checks, reducing maintenance issues. Assist passengers with special needs, fostering an inclusive travel environment. Optimize route planning to minimize delays, enhancing service efficiency and passenger satisfaction. Implement safety protocols and emergency procedures, ensuring compliance with transportation regulations.

Coordinate with dispatch and maintenance teams to address vehicle issues promptly, ensuring minimal service disruption.

Manage daily care for residents, enhancing their quality of life through personalized support. Implement individualized care plans, significantly improving resident satisfaction and well-being. Collaborate with healthcare professionals to address resident needs, ensuring comprehensive care. Train new staff on best practices, contributing to a cohesive and effective team environment. Eager to learn and adapt quickly, consistently demonstrating strong work ethics and punctuality in all tasks. Liaise with families and external agencies to coordinate comprehensive care, fostering a supportive community.

Managed daily operations for residential programs, ensuring compliance with regulations and standards. Developed individualized care plans, improving client satisfaction and well-being. Coordinated with multidisciplinary teams to deliver comprehensive support services. Implemented crisis intervention strategies, reducing incidents and enhancing safety. Monitored client progress, providing detailed reports and actionable insights. Eager to learn and adapt quickly to new challenges, consistently demonstrating strong work ethics and punctuality.

Led compliance audits, ensuring 100% adherence to state regulations and industry standards. DELIVERY DRIVER Aug 2020 - Present

DoorDash Cleveland Ohio, Colorado Springs Colorado AMBULETTE DRIVER Aug 2019 - Jul 2020

Kelco transportation Cleveland Ohio

PERSONAL CARE ASSISTANT Sep 2018 - Jul 2019

Pendragon equestrian stud center Larkspur Colorado CITY BUS DRIVER Jun 2016 - Jul 2018

Mountain Metro transportation Colorado Springs

Deliver orders promptly, ensuring customer satisfaction and timely service. Achieved a high customer rating by consistently meeting delivery deadlines. Utilize GPS and route planning to optimize delivery times and fuel efficiency. Resolved delivery issues effectively, maintaining positive customer relationships. Contributed to a significant increase in customer retention through reliable service. Eager to learn quickly and work hard, consistently meeting deadlines with a positive attitude and strong work ethic.

Delivered 98% of orders on time, significantly enhancing customer satisfaction and retention. Consistently received positive feedback for providing exceptional customer service and maintaining a positive attitude.

Transported patients safely and punctually, ensuring timely medical appointments. Maintained vehicle cleanliness and performed routine checks to ensure operational safety. Assisted patients with mobility, enhancing their comfort and reducing transfer times. Collaborated with healthcare staff to coordinate efficient patient pick-ups and drop-offs. Eager to learn and adapt quickly, demonstrating strong work ethics, punctuality, and commitment to team success.

Implemented efficient routing strategies, reducing patient wait times by 15%. Coordinated with healthcare providers to streamline patient transport, improving service reliability. Developed strong rapport with patients, fostering trust and ensuring a positive transport experience. Provided emotional support to patients, easing anxiety during transport and promoting a calming environment.

Assisted client with daily personal care tasks, enhancing their quality of life through dedicated support. Administered medications and monitored health, ensuring timely interventions and improved well-being. Collaborated with healthcare professionals to develop personalized care plans, achieving tailored client outcomes.

Eager to learn and contribute, consistently meeting deadlines with a strong work ethic and attention to detail.

Streamlined daily personal care routines, enhancing client satisfaction and fostering a supportive environment.

Maintained high standards of care, consistently meeting deadlines and improving client's quality of life. Ensured meticulous attention to detail in all care tasks, promoting client well-being and health. Provided emotional support and companionship, enhancing client morale and overall well-being. Safely transported passengers on designated routes, improving on-time performance by 12% Maintained a clean and orderly bus environment, enhancing passenger satisfaction scores Conducted pre-trip inspections, identifying and addressing mechanical issues promptly Assisted passengers with special needs, ensuring accessibility and comfort for all riders Eager to learn and adapt quickly, consistently demonstrating strong work ethics and punctuality in all professional endeavors.

Coordinated with maintenance team to ensure timely repairs, minimizing service disruptions and maintaining reliability.

Volunteered for additional routes during peak hours, demonstrating commitment to service and enhancing overall passenger experience.

ADMINISTRATIVE SPECIALIST Nov 1996 - Jun 2000

US Army USA

ADMINISTRATIVE SPECIALIST Oct 2002 - Mar 2005

Ohio Army National Guard Cleveland Ohio

SKILLS

Customer Service (Skillful), Time Management (Skillful), Problem Solving (Skillful), Communication (Skillful), Attention to Detail (Skillful).

EDUCATION

MEDICAL ASSISTANT Sep 2000 - Apr 2001

Remington College-Cleveland Campus Cleveland Ohio

Graduated with honors

Top 5% of class

MEDICAL BILLING AND CODING Nov 2004 - Jun 2005

Remington College-Cleveland Campus Cleveland Ohio

Graduated with honors

Top 5% of class

LICENSE Apr 2013 - Aug 2013

Hamrick School Medina Ohio

Completed the master 500hour course

Held license with all endorsements except hazmat

REFERENCES

Cheryl Dailey, Ablelight (**************@*****.***, 719-***-****); Chavez Russell, Transdev 317-***-****);

Martin Fitzpatrick, Self employed (*********@*****.***, 442-***-****). Managed administrative tasks, coordinated schedules, and maintained records, ensuring operational efficiency.

Streamlined document management, resulting in improved accessibility and reduced processing time. Trained and supervised junior staff, fostering a collaborative and productive work environment. Handled sensitive information with discretion, ensuring compliance with confidentiality protocols. Eager to learn and adapt quickly, consistently meeting deadlines with a strong work ethic and punctuality. Coordinated inter-departmental schedules, ensuring seamless workflow and timely completion of tasks. Maintained precise and accurate records, ensuring compliance with all regulatory and confidentiality standards.

Optimized administrative procedures, cutting processing time by 25%, and consistently maintained high accuracy in record-keeping.

Enhanced administrative processes, resulting in measurable productivity and accuracy improvements. Eager learner with a strong work ethic, always punctual and committed to exceeding expectations while fostering a collaborative environment.

Optimized scheduling processes, cutting administrative overhead by 25% and boosting productivity. Maintained meticulous records, ensuring compliance with regulatory standards and minimizing errors. Streamlined document management systems, reducing retrieval times by 30% and enhancing data accuracy.

Provided administrative support, ensuring seamless operations and high-quality service delivery. Was deployed from Jan 2083 to Aug2003 with Operation Enduring Freedom to both Pakistan and Ft Bragg NC

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