Customer Service,Quality Control
Resume:
Brian Dalton
Tullahoma, TN *****
**************@*****.***
• With over 20 years of experience in sales and customer service, I am a customer-focused and integrity-driven professional committed to excellence. My adaptability to diverse workloads, strong work ethic, and coachable mindset make me an invaluable asset to any organization seeking dedication and a commitment to continuous learning.
• My years of experience in production management have equipped me with the skills to expertly manage dozens of employees across various areas, including raw material procurement, quality control, product completion, and delivery. I have consistently delivered results without compromising any aspect of the production process.
• My professional accomplishments include awards for exceptional sales performance at Toyota and GM, as well as record-setting production volume, quality control, and customer delivery during my tenure at Fuji Film USA in 2004. I have consistently surpassed goals in both sales and production management, solidifying my reputation as a high-achieving professional. Authorized to work in the US for any employer
Work Experience
Field Technician
Johns Pressure Washing and Home Repair LLC - Tullahoma, TN February 2021 to Present
Preparation to completion in all areas of home maintenance and repair. Satellite Installation Technician
Via Satellite Inc - Manchester, TN
March 2018 to February 2021
Instalation and repairs for satellite internet and cable. Dish network and Viasat. 1099 work. Bartender/FOH Manager
Daddy Billys - Tullahoma, TN
November 2014 to March 2018
Sales and Leasing Professional
Stan Mcnabb Automotive Group - Tullahoma, TN
May 2010 to November 2014
The selling and leasing of vehicles to solicited and unsolicited customers. Shutterfly/Apple Processing, Inspecting, Shipping and Receiving Manager. Fujifilm - Tullahoma, TN
April 2005 to May 2010
Overseeing production, delivery, and quality control. Sales and Leasing Professional
John Roberts Toyota - Manchester, TN
November 1999 to April 2005
The selling and leasing of vehicles to solicited and unsolicited customers. Education
Certification in Retail Merchandising
Orange Coast College - Costa Mesa, CA
1996 to 1997
Diploma
Edison High School - Huntington Beach, CA
1992 to 1996
Skills
• Customer Service (10+ years)
• Bartending
• Serving Experience
• Merchandising
• Shipping & Receiving
• Retail Sales
• Cash Handling
• Sales
• Office management
• Business development
• Cash handling
• Customer service
• Negotiation
• Construction
• Retail sales
• Dealership experience
• Upselling
• Shift management
• Merchandising
• Restaurant Management
• Food Safety
• Production Management
• POS
Awards
Key to the City
2001
Act of heroism in Tullahoma, TN.
Certifications and Licenses
Driver's License
F Endorsement
TABC Certification
Assessments
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Analyzing data — Proficient
October 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail Skills: Shelf Stocking — Proficient
May 2018
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Proficient
Automotive maintenance — Proficient
April 2024
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Basic maintenance and repair — Proficient
April 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Technical support — Proficient
April 2024
Performing software, hardware, and network operations Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Conscientiousness — Proficient
October 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Mechanical knowledge — Proficient
May 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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