Front Desk Customer Service

Cyndie Joseph

***-** ***** ****** ******* heights

Telephone:516-***-**** (Mobile)

Email: **********@*****.***

PROFESSIONAL PROFILE

A dedicated and enthusiastic professional with extensive experience in customer facing and administrative environments. Combines a professional telephone manner with exceptional interpersonal skills and the ability to develop strong internal and external relationships. Enjoys being part of a successful and productive team whilst demonstrating strong leadership potential in the most challenging working environments.

CAREER SUMMARY

2005-2016. Marks & Spencer UK

2013-2014 Gap (Temp)

. Duties include : Maintaining shop standards, delivering customer service, preparing deliveries to & from store.

2011-2013 Health & Social Care Student

2008-2011 Office Concierge

Elite Receptionist

. Also undertaking ad hoc support contracts for various clients of Office Concierge including :More London Estates; King Sturge;Providence Equity;Broadgate West & Exchange;

2007-2008 MITIE

Corporate Receptionist

Undertaking ad hoc support contracts on behalf of various clients of MITIE including: Olswang; Walt Disney; Merril Lynch; Osbourne Clarke; Network Rail; White & Case; PwC

2004-2007MITIE, LONDON

Corporate Receptionist – Grant Thornton

Utilising specified salutations when answering telephone calls in accordance with Service Level Agreements and client guidelines

Ensuring that all guests sign in upon entry to the premises and meeting and greeting clients and staff

Establishing and maintaining effective channels of communication between the Business Centre Manager and clients

Managing relationships with vendors and collaborating with them to ensure optimum service delivery to MITIE Business Services and the client

Responsible for ensuring strict adherence to company policies and procedures relating to health, safety and security

Providing support to the Team Leader when required including assisting with the training of staff and temps

Dealing with meeting room bookings and providing cover in the client conference centre when required

2003-2004CLARIDGE’S HOTEL, LONDON

Receptionist

Carrying out general clerical and customer care duties at the front desk including operating the switchboard

2002-2003THE LANGHAM HILTON, LONDON

Receptionist

Maintaining high standards of housekeeping in the reception and switchboard area and dealing with enquiries received in person and over the telephone

Additionally responsible for meeting the individual requirements of guests and staff with special needs

2001-2002MICHAEL VAN CLARK, LONDON

Shampooist/Receptionist

Dealing with general telephone enquiries and managing the computerised appointments diary

Carrying out any necessary administrative duties and ensuring high standards of service delivery to customers

2000-2001HYATT REGENCY ST LUCIA HOTEL

Front Desk Clerk

Successfully completing the training necessary to uphold the high standards of service associated with the Hyatt Regency brand

Providing a prompt and appropriate response to any enquiries or complaints that may arise involving liaising with staff in other departments when required

Operating the switchboard and providing a first point of contact for guests and visitors to the front desk

Demonstrating an excellent knowledge of all relevant health and safety regulations and ensuring full compliance therewith

CAREER SUMMARY cont.

1997-2000INDIES NIGHT CLUB

Bar Tender

Working in close conjunction with other members of staff to ensure optimum service delivery in a pressurised environment

Holding the keys to the premises involving opening and closing the club in accordance with licensing regulations

1994-1997SY-DINASK CHARTER BOAT

Hostess

Responsible for ensuring that the highest standards of service are delivered to guests for the duration of land and sea tours of the Grenadines

1991-1994CARIBEES APARTMENT HOTEL

Front Office Clerk

Meeting and greeting guests and receiving and fielding telephone calls via the ten line switchboard

Utilising the in-house reservation system to book and allocate accommodation on behalf of customers

EDUCATION AND QUALIFICATIONS

Certificate: Hotel & Tourism Management

CXC Qualifications: English Language, Spanish, Office Procedures, Mathematics, History, Food & Nutrition and Social Studies

PROFESSIONAL TRAINING

Customer Care

Training Weekend for Receptionists

Personal Impact Training

Team Working & Communication Skills

Manual Handling

Assertiveness Skills

FURTHER SKILLS

Languages: Fluent English and French

INTERESTS AND ACTIVITIES

Currently include: Reading and Dancing

REFERENCES ARE AVAILABLE ON REQUEST

Contact this candidate