Customer service representative/ manager

Ta-Nequa S. Johnson

*** ******* ******, ***. #** / Brooklyn, New York / 646-***-**** / **************@*****.*** EXPERIENCE:

Paramount Health Care Agency, Brooklyn, NY 06/2021 - Present Caregiver:

• Perform light housekeeping duties, debris removal

• Provide laundry and ironing assistance, change linens and bedding

• Plan prepare and cleanup meals, prepare future meals

• Escort to appointments and run errands

• Keep home organized

Amazon Associate, Brooklyn, NY 02/2021 – 11/2021

Flex Associate:

• Worked in diverse and strenuous fast paced environment which required moving 4 to 10 hours daily

• Responsible for maintaining cleanliness of facility

• Maintained and prepared carts for daily packing duties

• Packed and stored groceries, weighing 1 to 50 pounds, in and on respective refrigerators and shelves for Amazon Prime customers

• Responsible for daily input of merchandise received and delivered on handheld palm pilot on a daily basis

New York City Housing Authority (NYCHA), New York, NY 02/2016 – 03/2021 Caretaker J, Maintenance:

• Worked effectively with a team of 25+ workers to maintain a 20+ building complex

• Entered as a trainee and promoted to Caretaker J

• Cleaned 3 NYCHA housing buildings totaling 30 floors on weekends and 1 NYCHA building totaling 23 floors daily

• Swept and policed grounds around buildings parameters

• Serviced and gathered 20+ garbage bags weighing 30 to 75 pounds U-Haul Moving and Storage, New York, NY 06/2011 – 10/2013 Manager/Customer Service Representative (CSR), front desk:

• Worked in a diverse company with over 1 billion customers preparing 1000+ rental contracts and invoices for over 10,000 customers with revenue over 4.2 billion dollars

• Cleaned and Maintenance of over thousands of trucks and vans also the storage units as a CSR

• In charge of opening and closing of store

• Generated daily schedules for over 15 team members

• Made daily bank deposits

• Oversaw the daily operations between 2 facilities as the Assistant Manager New York City Department of Sanitation (DSNY) 02/2005 – 11/2005 Sanitation Enforcement Agent (SEA):

• Performed and completed a strenuous training process as a possible employee completed the training process and became a Sanitation Agent

• Worked in a separate branch of the company with over 7000+ uniformed sanitation workers and supervisors; enforcing rules and regulations of the New York City Health and Administrative Codes, New York State Public Health Law (Canine Waste), New York State Vehicle and Traffic Laws and New York City Traffic regulations

• Wrote, issued and was accountable for reaching 16 summonses daily for various violations for contaminated garbage and recyclables within 10 blocks and a 5 Avenues radius split into east and west sections on alternate days.

• Prepared and assisted in cases relating to summonses issued for trial in court or before as Administrative Tribunal

SKILLS & LANGUAGES:

• Certified in MS Office and data Entry, Clerical/Administration

• Security Guard 8 and 16 hours training course

• OSHA certified

• Licensed New York State Driver and Tri-State Bartender

• Able to type 40-60 words a minute

EDUCATION:

Katharine Gibbs School, New York, NY 07/2006 - 06/2009

• Associate Degree in Criminal Justice

Wildcat Job Readiness Program, New York, NY 09/1999-06/2000

• Received a General Education Degree

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