Lab Experience, Customer Experience

Daniel Dzamesi-Holcomb

Email: ****************@*****.***

Mobile Phone: +1-919-***-****

Summary:

Dedicated and results oriented professional with experience in electronics, analytical instruments, and software debugging. Adept at problem solving, communication, and fostering a culture of excellence in customer experience.

Education:

2017-2021 B.S. in Physics - Bethel University

Transferred to NCCU in 2021

2021-2023 B.S. in Physics - North Carolina Central University GPA: 3.94

Employment History:

March 2023 -Triangle Rock Club Durham (Current Position), Durham, NC Present Climbing Instructor, Team Coach, and Routesetter for Triangle Rock Club Durham

• Utilize strong initiative and planning skills to ensure lessons go smoothly.

• Think of creative problems for climbers to solve, to ensure customer satisfaction.

• Provide hands-on instruction and guidance to climbers, ensuring a safe and enjoyable experience.

• Collaborate with fellow instructors to share best practices, improve customer interactions, and enhance club operations.

Aug 2018 - Bethel University, St. Paul, MN

Jan 2021 Dining Services Shift Manager

• Managed a team ofstudent employees during high-volume mealtimes,overseeing 1,000 to 2,000 customers per hour in cafeteria and catering settings.

• Successfully scheduled and supervised over 180 student employees, ensuring efficient staffing levels.

• Took responsibility for maintaining and correcting employee time-sheets to ensure accurate payroll processing.

• Collaborated closely with a team of other managers to optimize dining services.

• Led the training and onboarding of new team members, developing growth plans and mentorship programs.

• Worked in tandem with the Student Employee Supervisor to streamline operations.

Summer Barnwood Masters, Mentone, IN

2020 Woodworker for Barnwood Masters

• Managed custom woodworking projects from concept to delivery, emphasizing meticulous planning and coordi- nation.

• Optimized resource and machinery usage for efficient project completion, showcasing strong operational skills.

• Delivered consistently high-quality products, prioritizing customer satisfaction through clear communication and attention to detail.

Aug 2017- Bethel University, St. Paul, MN

May 2018 Dining Services Student Employee

• Developed strong multitasking skills in a fast-paced environment, serving a constant flow of guests in cafeteria, café, and catering settings.

• Gained proficiency in using a POS system to handle transactions and orders.

• Demonstrated flexibility and initiative by covering shifts, leading to a promotion to the role of Student Manager.

Skills:

• Team Leadership and Supervision

• Safety and Risk Management

• Customer Experience Enhancement

• Revenue Stream Optimization

• Staff Training and Development

• Chemistry Lab Experience

• Familiar with Fast Protein Liquid Chromatography (FPLC)

• Business Development and Partnership Building

• Data Analysis and Financial Management

• Strong Communication and Collaboration Skills

• Proficiency in C++, Matlab, LabVIEW, LATEX, Microsoft office, Python

• Skilled with electronics, auto mechanics, and carpentry

• Experience in 3D printing, arduino programming, and some UI coding

Contact this candidate