Customer Service Team Member

LISA GLAVE

**** ** **** *** ***********, FL *****

843-***-**** Email: *******@*****.***

OBJECTIVE

Using the experiences and responsibilities that I have held and learned throughout my life’s work in both the hospitality and sales businesses, and from my educational experiences in college would allow me to excel as a team member of your company. I have a very strong, energetic, enthusiastic, and extensive hospitality/customer service/sales background. Having worked in the hospitality and retail busineses for more than 20 years, catering to the staff and guests’ needs, I feel that I would be a great addition to your team as a customer service professional. I have managed many establishments during my hospitality career, and I understand the sensitivity and the complexities of running a business. I feel that with those managerial skills that I have learned will be essential for a remote setting. These, plus more, skills I would be bringing with me to the position of “Remote Customer Service Position” would allow me to be able to excel and to be a success for your company. I am proficient with navigating the internet, Excel, Microsoft Word, PowerPoint, Publisher, Google Workspace, and am very trainable to other computer software platforms. I find this an opportunity for myself to shine by providing many skills I already possess like great time manager, deadline task orientated, outstanding organizational skills, skillful solving and resolving of any issues and/or problems, sales negotiations, online and call reservation bookings, team member mentality, and excellent communicator with staff members as well as customers (via phone, email, text, and/or face to face). I have the time, the space, the technology, and the drive to excel. Hospitality, customer service, and sales are all profound interests of mine and I am extremely talented in dealing with the public; therefore, I feel I would be a great addition to your team of customer service professionals and to your customers alike. I would love to have the chance to be the newest addition to your company’s team. EXPERIENCE

The Cheesecake Factory

Server and Staff Training Educator/August 2021 to February 2024

Responsibilities: day to day as a team member of the serving staff, assist the server manager with secretarial duties, education for all new server and cashier staff, educate, train, and certify 2

all new FOH safe on the safe alcohol protocols when severing alcohol to guests, coordination with management for all staff meetings, and on the floor training of new staff members.

Work as a server in a high volume ‘made from scratch’ restaurant.

Working and communicating in person with the public daily. Haile Village Bistro

Front of House Restaurant Manager/February 2016 to June 2021

Management responsibilities: key holder, daily managerial duties, hiring staff, staff scheduler, staff trainer, inventory, sales, catering, customer service, and supply ordering.

Manager of the restaurant and bar services and staff, also worked as the HR department of the restaurant.

Menu planning, Nutritional guidance, scheduling, organizing, event planner, sales, and catering parties to clients. Had a lot of menu freedom to create heathier menu items and options for the guests of the Bistro.

Worked and communicated, in person, and on the phone with the public daily. Tru Blues House of Wings

Bartender Shift Leader/February 2013 to September2015

Creative mixologist, shift leader and key holder.

Management responsibilities including night deposit, daily managerial duties, key holder, and team leader.

Worked with the public, face to face, daily.

Abe’s Oyster House

Front of the House Manager/December 2008 to February 2013

Management responsibilities: hiring staff, key holder, weekend deposits, and staff scheduler.

Planned menus, scheduler, organizer, event planner, sales, customer service, staff trainer, and catering parties.

Worked and communicated, in person and on the phone with the public daily. Matthews Sports’ Bar/Twin River Lanes

Assistant Manager and Party Planner, Sales, and Scheduler/November 2001 to December 2008 3

Management responsibilities: assist manager, scheduling, organizing & event planning and sales, customer service, key holder, top party seller, and bartender/mixologist.

Planned menus, scheduled, and catering party sales.

Received commission and incentives.

Worked and communicated, in person and on the phone with the public daily. Toucan’s Bar and Grill

FOH Server Manager and Scheduler/June 1996 to October 2001

Management responsibilities: server manager, human resource responsibilities, customer service, scheduling, key holder, server, and bartender/mixologist.

Acounting responsibilities and night deposit drops.

Worked with the public, face to face, daily with a team of talented hospitality professionals. McAlpine’s Department Store

Retail sales in fine China, bridal registry, hardware, and customer service/1992 to 1996.

Received commissions and incentives for meeting sales quotas.

Communications for sales in person, through email, and on calls. Elder-Beerman’s Department Store

Retail sales in Women’s dresses/1989 to 1990.

Sales responsibilities, customer service, inventory. EDUCATION

University of Cincinnati 1990-1993-Working towards a bachelor’s degree in biology. Charleston School of Massage 2001-2003-Graduated with a certificate of massage.

Massage and Wellness coaching training.

Kaplan University/Purdue University 2012-2015-Graduated with a bachelor’s degree of Science in Nutrition.

Graduated Summa Cum Laude Class of 2015.

360 Training Food-Handlers Certification for Florida, good through 2026. Servsafe Alcohol Advanced Training Certificate, good through 09/2025. 4

AWARDS AND ACKNOWLEDGEMENTS

Awarded the Degree of Summa Cum Laude for the Class of 2015 from Kaplan University.

Awarded seven President’s Honors Awards for receiving straight “A’s” from 2012 to 2015.

I have current Florida State Food Handler training and Certificate.

I have the Servsafe Advanced Alcohol Teaching Certificate, which allows me to teach and certify staff members with Servsafe.

Complete understanding of Microsoft Word, Power Point, Excel, and Publisher.

I am a hard worker, self-driven, and a natural born leader. I coach staff daily on all sorts of topics, not just restaurant issues and education. I use my education in nutrition to promote more nutritional menus and better heathier options to restaurant guests.

I educate my staff every day about new products, computer updates and upgrades, and in conveying great communication skills to the public. I assist the guests with healthy food options and work around food allergies to ensure safety and service.

I have very great communication skills, and I have an excellent ability to talk to the public easily, face to face, through text or email, and on the phone.

I feel I would be an asset to your company. I have the knowledge and the passion needed to counsel and educate your clients and would love to be an addition to your team of wellbeing and nutritional professionals.

Proficient with navigating the internet, Excel, Microsoft Word, PowerPoint, Publisher, and have some experience with social media outlets.

I have the drive to succeed in life. All I need is the chance to prove it.

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