Restaurant Operations Customer Service
Resume:
Jeremy Lance Chavana
********@*****.*** • 956-***-****
LinkedIn • Mission, TX 78572
Director of Operations
Results-oriented and meticulous professional with extensive experience managing day-to-day restaurant operations by leading customer-centric teams, maximizing sales, and developing business.
Proven success in supervising diverse areas of cost control focusing on inventory, sales, and payroll. Excel at directing restaurant activities of staff to ensure appropriate coverage of goals and assigned tasks. Recognized for analyzing market trends, developing best business plans, and delivering guest-service strategies to ensure long-term company success. Strong expertise in budgeting, payroll, labor costing, inventory, marketing, and P&L accountability for improving performance, and quality. Adept at building relationships with partners, vendors, and all levels of management.
Areas of Expertise
Restaurant Operations Management
Project & Program Supervision
Budgeting & Forecasting
Analytical skills
Strategic Planning & Execution
Team Building & Leadership
Menu Development
Interpersonal skills
Cross-functional Collaboration
Stakeholder Engagement
Operational Excellence
Bilingual
Career Experience
Mr. Culichi/ Backroom/Senior. Mostacho – McAllen & Mission, TX 2018 – 2023
Director of Operations
Improve customer satisfaction, oversee employees, deliver training, and perform other managerial duties, including inventory, budgeting, bookkeeping, scheduling, hiring, administration, and branding. Oversee office administration and accounting and pay all utilities, taxes, (Sales & Use Tax, MBST, MBGRT, 941 Liabilities, and unemployment taxes), IDO expenses, payroll, and vendors. Manage store daily and monthly sales reports and prepare monthly expense reports via kitchen and bar audits. Inspect several locations and analyze performance of individuals and restaurants.
Key Contributions:
Executed menu onboard with online ordering platforms (Uber Eats, Door Dash, and Grub Hub) by collaborating with chef.
Promoted more efficient issue resolution by creating policies for customer service and enforcing new goals among all staff.
Conducted market research on restaurants and deliver valuable guidance for executing profitable restaurant operations.
Minimized food and liquor costs by 21% by sourcing new food and producing purchasing from local markets.
Enhanced sales by 34% by redesigning menu, changing marketing strategies, and revamping promos.
Boosted customer rating on social media by 19% through establishment of customer service KPIs.
Maintained low cost and maximized profit by communicating with vendors and negotiating prices.
Mariscos El Culichi – McAllen, TX 2016 – 2018
General Manager
Recruited, interviewed, and hired employees to complete multiple staffing positions in FOH and BOH of restaurant. Communicated regularly with each department head within restaurant to ensure resolution of issues. Greeted guests and implemented structure to build proper foundation for restaurant. Maintained file 94l's and unemployment taxes quarterly within workforce commission and state of Texas (IRS). Posted on Facebook page with day-to-day specials and events throughout week. Scheduled meetings, new promotions, and recipes quarterly to innovate people interested in food. Monitored inventory of weekly products focusing on daily and weekly sales to ensure maximum profits and maintain costs. Developed schedules for servers, hosts, kitchen, bartenders, bussers, and managers. Evaluated customer complaints and directed all employees to remedy issues with patrons. Spearheaded daily and monthly sales reports and credit card batches to plan expense reports.
Key Contributions:
Led market research on surrounding restaurants and provided valuable assistance to maintain profitable daily operations.
Ensured well-staffing of all functions and events, including reservations, corporate parties, and private parties.
Headed mix beverage, file monthly sales, and mix beverage sales taxes to Texas comptrollers through web file.
Boosted efficient production and reduced costs by 30% by spearheading waste and production operations.
Prepared payroll reports and signed checks through QuickBooks and design programs.
Olive Garden – McAllen, TX 2012 – 2016
Service Manager & Regional Train the Trainer Manager
Spearheaded floor while foreseeing outgoing food and enforcing food runners. Prepared server schedules and startup reports. Controlled waste of kitchen products such as food rotation, par pulls, and labeling during shift. Maintained labor% costs, including service, kitchen, to-go, and standard variance based on restaurant performance volume. Hosted scheduled meetings with crew to develop new promotions and menu changes. Facilitated restaurants in need of assistance in Valley (Laredo, McAllen, Harlingen, Corpus Christy, and Weslaco). Controlled guest complaints in person or by phone regarding GSS ratings.
Key Contributions:
Led opening duties such as restaurant walk-throughs, overseeing inventory of high-cost products, and foreseeing production task sheets within specific time frames to maintain labor% costs.
Headed payouts, daily cash drops, and pay-ins while overseeing accounts payable packets to send out to corporate office.
Monitored guest count, prompted guest seating, minimized waiting time, and ensured restaurant maximum seating.
Provided exceptional customer service by partnering with co-managers and crew members.
Coached newly hired managers and directed managers with all new technical software.
Enforced policies for ensuring alignment with 100% Hospitaliano!
Additional Experience
Office Manager, Safari Pediatrics – Laredo, TX
Cashier & Food Line, RITZ Sports Zone – Rochester, NY
Service Professional, Red Lobster – Laredo, TX
Education
Bachelor of Science in Biotechnology, Minor in Small Business Administration
Rochester Institute of Technology GPA 3.9
Associates in Major: Biology Dean’s List, Merit Scholarship
Laredo Community College GPA 4.0
Certifications
ServSafe Food Management Certification (Exp. 12/2025)
TABC Certified
CPR Certified
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