Data Entry Customer Service
Resume:
Mona Soni
Argyle, TX 586-***-****
************@*****.***
Professional Experience:
Several years of experience in Customer Service and data entry associate.
Handle inbound service calls and provide accurate account and product information by using Salesforce.
Perform data entry using various computer programs, spreadsheet or databases commands and format material as needed and modifying key data across all documents and records.
Coordinate internal and external events, meetings and conference calls. This includes meeting attendance, logistics and emails when required.
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements.
Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight.
Technical Skills:
Business performance analysis
Data transcription
Verifying data accuracy
Ability to manage multiple tasks
Advanced MS Office Suite knowledge
Excellent communication skills, both verbal and written
Customer relationship management
Troubleshooting
Professional Experience:
RemX Phoenix, AZ – Client: McKesson Corporation Irving, TX Oct 2023 – Feb 2024
Customer Service Representative (Remote)
Job Responsibility:
Manage inbound order-taking calls to educate patients on products and services available through the Novartis Patient Assistance Foundation Program.
Understand and abide by all HIPPA (Health Insurance Portability and Accountability Act) privacy and security laws.
Utilize the MSP system to verify patient information and active prescriptions, facilitating order processing efficiently.
Respond promptly and professionally to patient inquiries regarding their application and back-order refills.
Collaborate with cross-functional departments to coordinate patient assistance services and maintain accurate patient and product data within the system.
Handle pre-registration tasks by collecting and verifying required patient documents, including insurance, provider information, proof of income, and patient demographics, utilizing Salesforce.
Adhere to the guidelines of the Federal Health Care Program.
Work with carriers to ensure medication coverage on behalf of the patient.
SITEL Group Mansfield, TX Dec 2022 – Feb 2023
Technical Support/Document Specialist (Remote)
Job Responsibility:
Handle inbound service calls and provide accurate account and product information by using Salesforce.
Document review investigates hundreds of documents, including memos, letters, emails, or spreadsheets, to determine whether the information is relevant for the discovery request.
Update Documented, file and paperwork maintain, stores, and manages documents for a company
Understand and strive to meet or exceed metrics while providing excellent customer service.
Labeling, sorting, and categorizing documents for ease of use and retrieving documents upon request
Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions for products as QuickBooks, TurboTax and credit karma.
Drive customer satisfaction through voice, chat, and/or email communications.
(Note: Reason for gap, taken a break due to health issues)
Mouser Electronics Mansfield, Texas Apr 2019 – Apr 2021
Data Entry Associate (Remote)
Job Responsibility:
Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures.
Provide basic product information to customers, such as part compatibility, price, and availability.
Determine customer expectations and provide options for resolution to meet their needs.
Developing an understanding of part number requirements in the Universe system and how each field impacts various processes, programs and systems.
Input part number information into the Universe system accurately and promptly upon request.
Record and process daily, weekly and monthly reports.
Perform data entry using various computer programs, spreadsheet or databases commands and format material as needed and modifying key data across all documents and records
Updating part in system to have correct information for website and how each field impact various process Programs and system Work on error emails.
Enter in data from warehouse for correct Qty for web.
Advise requester if parts are available for certain shipment and quantities due to package types.
Performing data entry using various computer programs, spreadsheet or database commands and format material as required.
Support local customer service teams and provide support for other teams when needed.
Oakland Physical Therapy & Hand Rehabilitation Warren, Michigan Oct 2017 – Apr 2018
Front Desk Receptionist and Physical Therapy Tech
Job Responsibility:
Assist patients with light exercise during physical therapy session.
Help patients to move from room to room.
Clean and prepare treatment areas and equipment before and after each session.
Change and wash patient’s linens and pillows.
Record patient’s progress, follow up on issues and responds to their inquiries related to their routine.
Perform clerical tasks, such as answering phones and scheduling appointments.
Handle the necessary paperwork, such as verify insurance benefits and fill out insurance forms.
Collect co-pay and outstanding balances from patient’s previous visits.
Order and arrange supplies as needed.
(Note: Reason for gap: Just shifted to Detroit, Michigan from India and searching for job)
Dishaan Holidays LTD Mehsana, Gujarat, India Feb 2016 – Jan 2017
Tourism Marketing Coordinator
Job Responsibility:
Maintain website per the request of management.
Gather market research information to include marketing/advertising efforts, new package introduction.
Answer any email messages in a prompt and professional manner.
Reviewing our former campaigns to certain area of strength and weakness, which could inform subsequent outputs.
Maintain traditional and digital media assets: G Suite files, social media, print, TV, radio, webinar, podcast and video.
Conceptualizing marketing campaigns that speak directly to the pain point of existing and prospective clientele.
Maintain consistent brand messaging throughout all platforms.
Work closely with airline, hotel and car representatives to upgrade clients and assure VIP treatment.
Update customer information in the customer information system to ensure agents have their clients' up to date contact information.
Distributing email using automation software.
Create and store written documentation of all communications and transaction.
Storm Education Group Pvt Ltd Mehsana, Gujarat, India Feb 2013 – Nov 2015
Executive Administrative Assistant
Job Responsibility:
Executive Assistant to CEO and maintain the calendar: schedules and confirms appointments by using scheduling software, arranges for meeting rooms and facilities.
Arrange domestic and international travel, expenses and presentations/reports before business trips and meetings related to clients, prospects, and partners. This includes travel, lodging, transportations, entertainment and any travel and client related activities.
Prepare and submit expense reports on behalf of the executives.
Screens visitors, phone calls, emails, physical mail.
Coordinate internal and external events, meetings, and conference calls. This includes meeting attendance, logistics and emails when required.
Access and maintain confidential informational and files.
Education:
V.M. Patel Institute of Management – Ganpat University Gujarat, India. Master of Business Administration in Marketing 2013
S.B. Patel Institute of Business Mgt. HNGU University Gujarat, India. Bachelor of Business Administration in Business Management 2010
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