Customer Service Team Member
Resume:
Brittney Johnosn
Auburn, AL *****
*******************@*****.***
Work Experience
Customer Service Representative
A.D.T – Auburn, AL
March 2021 to Present
Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Customer Service Representative
Verizon Wireless work from home – Alabama City, AL September 2020 February 2021
Determines requirements by working with customers Answers inquiries by clarifying desired information; researching, locating, and providing information Resolves problems by clarifying issues researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Maintains call center database by entering information by participating in educational opportunities. Skills Used helping customers Team Leader/Supervisor
Teachipal – Auburn, AL
2015 to March 2020
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives. Ensures company brand materials and physical working spaces meet and exceed company presentation standards. Shift Manager
Voodoo wings – Auburn, AL
April 2015 to December 2015
Monitoring performance during the shift, taking action to ensure the team meets its standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare for the next shift.
Restaurant Server
Buffalo Wild Wings – Opelika, AL
February 2013 to 2015
Responsibilities Take customer’s orders, serve food and beverages, prepare itemized checks, and sometimes accept payments. Escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. Accomplishments more time I spin with my guess at work.
Quality Inspector/Machine Operator
Sohan – Auburn, AL
September 2010 to December 2012
Machine operators, also knows as machinists or tool and die makers, work with heavy machinery from setup to operation. Machine operators might work with computer controlled equipment or more mechanically based machines to make sure they are set up properly, working well, and producing quality product.
Quality Inspector
Leehan American – Opelika, AL
March 2010 to July 2012
Approves incoming materials by confirming specifications conducting visual and measurement tests rejecting and returning unacceptable materials. Approves in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor. Approves finished products by confirming specifications; conducting visual and measurement tests returning products for re-work confirming re-work. Auto Mechanic Assistant
D N D Auto – Opelika, AL
January 2011 to September 2011
Excellent communicator and strong administrator. I also must comfortably interact with individuals of all professional levels. In addition to in-person greetings, a front desk receptionist is responsible for answering all incoming calls. Depending on the size of her employer, I may use a sophisticated telephone system to accomplish taking and relaying messages as needed. Accomplishments Understanding individuals problems Skills Used Communication. Team Member/Cashier
T.J. Max – Opelika, AL
December 2009 to February 2010
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Accomplishments meeting new faces Skills Used Doing multiple work more then one time. Cashier/Sales Associate
T.J. Maxx
March 2009 to January 2010
Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Education
High school diploma 2006
DeVry university
January 2018
Computer information
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