Part-Time Data Entry

Susan M. Bowman

**** ****** **., ***********, **** 45503

*********@*****.*** Phone # 937-***-****

EDUCATION

Associate of Applied Science Degree with Honors

Clark State Community College and Sinclair Community College – Graduated with Honors

• Legal Assisting Program, ABA approved, GPA 3.87

SUMMARY OF QUALIFICATIONS AND RELEVANT SKILLS

•Organized, efficient, excellent verbal and written communication skills.

•Excellent interpersonal, negotiation and conflict resolution skills.

•Familiar with EHR (Electronic Health Records) and various multiple databases for confidential health records.

•Skilled in planning and execution of special projects during time-critical environments.

•Overseeing employment related issues, grievances, maintaining all resident and employee records.

•Excellent time management skills, ability to meet deadlines, ability to prioritize tasks and to delegate them when deemed appropriate.

•Skilled at solving customer relations problems and effectively able to communicate with customers.

•Collecting and recording statistical and confidential information.

•Data entry typist; proficient and knowledgeable in Microsoft Edge, Word, Office, Excel, Windows, Internet Explorer, Chrome, PowerPoint, and QuickBooks

RELEVANT PROFESSIONAL EXPERIENCE

Koinonia House - Part-time active since October 2018 to present

•Serves as President of Koinonia House, a non-profit 501(c)(3) organization that houses men who have completed a residential drug and alcohol treatment program. Oversee all interviews of residents/employees, human resources functions of the organization; prepare board meeting minutes and resolutions; maintain inter-office relationships with various local entities in the community; overseeing the organization runs efficiently and updating revisions/changes to the resident and employee handbooks by implementing updated policies/procedures, programs, and practices.

•Grant writing, preparation of budgets, and outcomes. Oversee grievances, confidentiality matters, maintain compliance with local, state, and federal laws with regards to employment laws and regulations and best practices; EEO and Affirmative Action reporting documents.

•Obtain yearly certifications through the Ohio Recovery Housing, OhioMHAS (Ohio Mental Health & Addiction Services) and through local Clark County ADAMHS Board.

•Recruits, tracks and documents compliance with mandatory training, continuing education, and work assessments.

•Conduct background checks and employee eligibility verifications. Implements new hire orientation.

•Responsible for grant writing, preparation of budgets, and outcomes.

McKinley Hall, Inc. Alcohol/Drug Treatment Center (10/2019 to 02/2021)

Administrative Associate, Receptionist/Intake Specialist, Medical Records Specialist

Distributing mail, answering multiple phone lines, faxing, scanning, and uploading all records applicable to clients’ files; statistical updates to the State of Ohio Behavioral Health System; perform other clerical duties as needed.

•Billing (Medicaid and private insurance); familiar with HIPAA privacy laws.

Knowledgeable with Outcomes, OhioMHAS rules and procedures (WEIRS, BH Data, GFMS, LACTS); Review, assign billing codes for all invoices billed to Medicaid and/or private insurance. Provide applicable medical records for outside entities. Update clients’ electronic health records (EHR) to ensure the clinical documentation of the services provided to the clients is correct; follow all HIPAA regulations.

Respond and review medical records to entities requesting Release of Information (ROI) requests for clients’ medical records.

Assurant – Hazard Insurance Loan Processor (6/15 thru 10/19)

•Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.

•Identify policy type and determine appropriate action needed, i.e., PUD, Townhouses, Flood, Wind, Hurricanes, Tornadoes.

•Make appropriate updates to the client database to meet regulatory obligations.

•Manage time to oversee multiple demands and competing priorities; meet deadlines and quality standards.

•Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.

•Build and maintain effective internal working relationships and support teamwork in meeting company goals.

•Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.

Clark County Municipal Court - Deputy Clerk (03/02 thru 11/10)

•Oversee all aspects of the criminal, traffic, and civil divisions of the courthouse.

•Process Complaints, Small Claims, Debtor’s Exams, Trusteeships, Eviction Court, and Traffic Court proceedings.

•Prepare statistical reports; assist with computer software/hardware installation. Attending court proceedings with Judges for traffic and criminal arraignments.

•Purchase office supplies and maintain law library.

REFERENCES AVAILABLE UPON REQUEST

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