Call Center Office Manager

LISA MANESS PRAKASH

*** ******** **. *********, ** 28584

Home Phone: 910-***-**** ~ Email: ************@*****.***

S U M M A R Y

Disciplined, independent and responsible, I am computer knowledgeable and learn programs easily. Proactive problem solver who coordinates with management on communication, meetings and research . Background includes education, technology, grant writing, and foreign relations.

E D U C A T I O N

CAS, Instructional Technology, East Carolina University

Masters, Library Science, East Carolina University

B.A. International Studies, University of North Carolina - Chapel Hill

L A N G U A G E S S T U D I E D

Spanish, Sinhala and Arabic

P R O F E S S I O N A L H I S T O R Y

ESL Tutor (Part time)

Onslow County Schools August 2024

Swansboro Historical Association (Board Member/Secretary) April 2024-present

Work to preserve our rich coastal history in my town, population 5,000.

Develops programs to educate the public and schools by facilitating historians and other speakers for presentations.

Assisted with Historical Homes Tour-2024

Grant Writer/Fundraising Manager (volunteer)

CSI Wildlife October 2023-present

Seek funding for CSI Wildlife, a US based, Kenyan cheetah foundation

Participates in monthly meetings with other staff and volunteers

Call Center Representative

US Department of Veterans Affairs April-July 2023

Worked in the national call center assisting veterans with benefits

Medical Office Manager

Prakash, MD - Saginaw, MI 2011- 2021

Worked in medical practice using Amazing Charts EMR, Updox for faxes and communication and Lytec for scheduling and billing

Highly efficient and well versed in medical terminology

Scheduled employees, ordered supplies, corresponded with other practices to secure records, trained new employees

FOREIGN LANGUAGE LAB COORDINATOR (part time)

Saginaw Valley State University, Saginaw, MI Jan.-Sept. 2016

Responsible for foreign language department computer lab

Maintained the function of the lab equipment, software, and audio programs

Assisted and trained faculty in use of the lab, scheduled class and open hours for the lab

Hired, trained, scheduled and supervised work study students

Maintained department web pages, departmental audio and video equipment and media, and general troubleshooting

Collaborated with professors and staff on special projects, zoom meetings and problem solving

AUTHOR, Yarn World 2014-2016

Wrote and published a book, which serves as a directory and source of information for yarn and fiber enthusiasts around the world

Formed my own publishing company, Peacock Press

Yarn World is currently available on Amazon in both print and Kindle versions

INSTRUCTIONAL TECHNOLOGY FACILITATOR

Onslow County Schools, Jacksonville, N.C. 2009-2011

Taught the use of technology in the curriculum and classrooms to teachers of three area schools

Worked with high school and elementary schools to ensure that teachers and students were using technology to support classroom instruction

Mimios, Prometheans, Smart Boards, document cameras and software programs were used and taught weekly

Primary responsibility was professional development for teachers and staff. Attended professional development workshops frequently

Planned, schedule and coordinated presentations and office meetings

Familiar with Virtual Classroom foreign language programs offered to high school students in Onslow County

Resigned to relocate out of state with my husband

MEDIA SPECIALIST / LIBRARIAN

Queens Creek Elementary School (Onslow County Schools), Swansboro, N.C. 2001-2009

Media Specialist for school with 620 students

State of the art technology center with 36 computers, Smart Boards, laptops, LCD projectors

Maintained a book collection of 23,000

Managed morning news show, taught library skills, research and technology

Wrote grants for various projects, media/news liaison, created school website

Collaborated with teachers for curriculum instruction, and taught classes daily

Wrote, and was awarded, the Reading is Fundamental grant and continued to be awarded annually

Member of the Strategic Planning Committee, Media Technology Advisory Committee

Was chosen as one of four pilot programs in Onslow County for the school’s first ever recycling program, and served as the Recycling Club sponsor

TEACHER

Sandridge Elementary School (Onslow County Schools), Swansboro, N.C. 1999-2000 Fourth grade elementary school teacher in the North Carolina-Onslow County school system

Taught all subject areas to students

G A P Y E A R 1981-1982

World traveler spent one year living in a Sri Lankan village prior to attending UNC-Chapel Hill. Learned the language and attended a local school during that time.

O T H E R I N T E R N A T I O N A L TRAVEL

Lived and worked in Uruguay, Puerto Rico and St. Maarten. Additional travel to Europe, the Middle East and other countries in Asia.

T E C H N I C A L S K I L L S

Microsoft Word, Excel, Web tools, Google Docs, Social Media, Smartboards, and website design

A D D I T I O N A L I N F O R M A T I O N

Previous employer information available upon request. Work experience on Capitol Hill and internship for the US Department of State, Intelligence and Research. Worked in Guest Services Resort Management for eleven years in the Caribbean.

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