Customer Service Call Center

Sharon Monique Taylor

Detroit, MI

313-***-****

***********.**@*****.***

EDUCATION/CERTIFICATIONS

Call Center for Hire, LLC. - Southfield, MI

● Certification in Customer Service/Call Center - 2024

State Certified Customer Service/Call Center Training Program LinkedIn Learning Certification

● Customer Service: Working in a Customer Contact Center – 2024 SUMMARY OF QUALIFCATIONS

● Active Listening

● Problem Solving/Trouble Shooting

● First Call Resolution

PROFESSIONAL EXPERIENCE

Home Depot - Livonia, MI

Customer service agent/Cashier - 2023 - Present

Handling cash

Ring customers up

Take monthly safety test

Prosegur Security - Livonia, MI

Security/Receptionist - 02/2021- 09/2023

Front Desk, managed incoming phone calls and deliveries.

Mobile and foot patrol of five buildings.

Submitted daily reports of all activities on my shift. Mcdonald’s - Dearborn, MI

Shift Manager - 02/2012 – 08/2019

Performed store opening operations.

Managed the staff, monitored productivity

Handicapped of America – Warren, MI

Call Center Representative – 01/2009 – 12/2011

Provided customer service to callers

Sold products to new and old customers

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