Graphic Designer, Human Resources, Administration, Customer Service

Mona Lisa Mokoff

***************@*****.*** • 507-***-****

Education

University Wisconsin-Stout

BS Hospitality Management • Menomonie, Wisconsin

Rocky Mountain College of Art & Design

BFA in Advertising & Graphic Design • Denver, Colorado Summary of Qualifications

• Substantial experience and outstanding skills in customer service in almost every aspect the hospitality industry.

• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult situations.

• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

• Complete knowledge of hotel/restaurant operations

• Outstanding oral, written and training communication skills

• Unparalleled guest relation skills especially in creating "special touches" and resolving Guest requests and concerns

• Strong analytical skills and the ability to develop innovative tactics to resolve problems

• Excellent eye for details, can carry out actions to improve the appearance of the property and establish relevant actions that meet guest's expectations

• Positive and upbeat approach to employee relations and guest complaints

• Strong computer skills in both Microsoft Office and expert knowledge in Adobe Creative Suite

• Remarkable ability to ensure proper selection, training, motivation and counseling of all employees

• Extensive knowledge of beer, wine and alcoholic beverages Experience

Human Resource Manager (Remote) • Marriott Hotels • Mankato & Bloomington Minnesota • August 2015 - Present Department of one responsible to lead the overall administration, coordination, communication and evaluation of the department. Oversees and assists in administration, recruiting, legal compliance, associate relations, training, payroll, benefits, and any other area requested.

Operations Manager • Marriott Hotels • Mankato Minnesota • August 2012 – August 2015 Responsible for managing the daily operations of the hotel. Lead departments to effectively provide excellent employee and guest relations, ensured safety and security, and maintained inventory & controls. Established a friendly environment with a positive attitude, efficiency and lead by example. Tour Manager • Monticello, Minnesota • November 2010 – August 2012 Responsible for the logistics of large groups traveling to destinations to participate in musical events. Interaction with many different venues regarding performances, meals, lodging, transportation, etc. Specializing in bands and choirs. Certified Trainer/Server • Darden Restaurants • Mankato, Minnesota• May 2008 - 2012 High-volume, full-service restaurant serving food made from scratch. Responsible for training of new servers including task force to travel for the company to help facilitate the opening of new restaurants. Other Experience

Creative Director/Owner • Mona Lisa Designs • October 1992 – Present Responsible for pursing new clients, meeting with them one on one, and discussing their needs in regard to my qualifications. Taking thoughts and goals of client and transferring them into high impact graphic design projects including but not limited to logos, business cards, letterhead, poster design, ad design, brochures, book design and layout, and t- shirt design from concept to completion. Research different companies to find the best total outcome of the product completion and production for quality and price. Proficient in print preparation including prepress issues using PMS and four-color processing, as well adhering to the budget agreed upon by the client.

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