Store Manager, Human Resources
Resume:
Ashley Campbell
San Angelo, TX *****
**********************@***********.***
My job responsibilities as Assistant an Manager has got me ready for app different opportunities and learned so much: Assist the Store Manager with management responsibilities including training and development of employees and store responsibilities; Scheduling employees for shifts; Resolving store issues including customer concerns; Ensure compliance with all required regulations and requirements; Assist with audits and proper placement and stocking of merchandise; Ensure hospitality for all store guests by overseeing timely guest transactions; and Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste. As a Behavioral Health Assistant I ensured the collection of data related to treatment plans in order to accurately assess individual's progress. I assist with conducting and scheduling training for staff to facilitate resident treatment and training. I have been participating in the interdisciplinary team process including providing information regarding the results of functional skills assessments and response to interventions as well as the results of monitoring and staff training efforts for about 4 years. I have experience in human resources. I have the knowledge of office practices and administrative procedures. I also have experience in administrative support work and coordinating work between organizational units. I am great with using a computer for data entry. I am very fluent with Excel and spreadsheets. As a RTT IV I also have to maintain a connection with the staff at a level and when assisting with the
development of treatment plans for their assigned discipline are able to provide feedback that is feasible for Direct Support Professionals while in the best interest of the individuals. I write and carry out the SAPs on the homes I care for. Each program is specifically designed for that specific individual so that he/she can independently carry out and succeed in that program. All program are to help the individual become independent in everyday life and help them be successful in the community. I have experience in all computers, and computer programs as Microsoft Word, Office, Excel, etc. I have the ability to communicate and write clearly. I maintain a professional, effective working relationships with staff and clients. I also maintain confidentiality at all times. In my previous years, as a Direct Support Professional on 509B I did grooming, bathing, observing and reporting client conditions and behaviors managing, aggressive behaviors, interacting with clients therapeutically and participating in individualized training/active treatment programs. Document all client behaviors throughout the daily schedule, including response to home activities, home training and unusual incidents. Implement habilitation and rehabilitation. Behavior Managment, Crisis Itntervention, teach life skills. Always on time. Very dependable. Knowledge of attending IDT meetings with individuals. Helped individuals carry out their support plans. Some knowledge of therapeutic methods and techniques in the rehabilitation therapy area of specialization of developmental disabilities. I have the ability to communicate effectively. Experience in the use of equipment, tools, and materials used in therapeutic activities. Ability in written and oral communication. Ability to assist in development of treatment and support plans. Ability to collect data collection for assigned therapeutic specialty. Willing to work and learn anything. I've assisted with services as directed by implementing treatment plans for assigned therapeutic specialty. Accomponied individuals to and from activities and appointment, perform housekeeping duties in therapeutic activity areas. As I worked as an Asst. Mgr at Stripes, I monitored staff on their time and job duties. I made out the weekly work schedules for all employees. I would train new staff in the kitchen and on the registers. Would always work under pressure and had to multi-task.
Assists psychologists in the development of treatment strategies and the provision of the individuals therapy.
I have completed behavioral assessments and preference assessments. Assist direct care staff in implementing behavior programs and provides special treatment sessions.
Perform Safe Use of Restraint when it is necessary. Train direct care staff on programs and any training needed through behavioral health services. Collects, tabulates, and reports on behavioral and restraint data. I Substitute for psychologists at assigned meetings through campus. Administers or assists in administering psychological and behavioral assessments. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Allsups-Grape Creek, TX
November 2023 to June 2024
I cook, I clean, I stock the vault, bag ice, I front face the whole store, I order tobacco truck and place it on excel and send it in, I fill in when other employees cannot work or call. Help keep things in order when management is not there or is not on duty.
Cashier/ Asst. Manager
Allsups-San Angelo, TX
September 2021 to October 2023
I cook, I clean, I stock the vault, bag ice, I front face the whole store, I do management paperwork, the deposit, count money with safe, I take store deposits to the bank, I fill in when other employees cannot work or call in, manage store when manager is not on duty. I order food truck, and cigarette truck for the coming up week. Type invoices in Excel then file them, do the same for lottery and any other vendor invoices we get.
Cusomer Service Representative
ICR-San Angelo, TX
March 2021 to September 2021
I help customers complete unemployment claims. I helped claimants find out what’s wrong with their account. Set up new accounts. Work on computer, excel, Ring Central. Transfer calls to agents or depts needed if I could not help their account.
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
Behavioral Health Technician
San Angelo State Supported Living Center-San Angelo, TX December 2013 to February 2021
Performed client intake procedures according to internal standards for all new admissions. Completed documentation for every incident and forwarded to correct personnel for review. Facilitated on-site activities, support groups and outings for clients. Kept facility clean, performed basic maintenance and restocked supplies to support program needs. Taught clients how to complete basic household chores and prepare food. Built and maintained positive staff relationships to promote teamwork and better serve clients. Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients. Conducts or ensures training for staff in behavior supports, individual behavior support plans, and other relevant topics to provide adequate staff training to facilitate optimal treatment and training Provides documentation (including data, graphs, and progress notes) to reflect and evaluate individual's response to treatment.
Participates as an effective member of the Unit and Interdisciplinary Teams to provide behavior support and behavioral health information and programming perspectives to facilitate overall service delivery. Direct Support Professional
San Angelo State Supported Living Center-San Angelo, TX July 2011 to December 2013
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Implements habilitation and rehabilitation, behavior management, crisis intervention, and treatment programs with individuals specifically related to the individual's programs. Teaches life skills such as feeding, dressing, and personal hygiene to individuals. Participates in the development of the individual's treatment plan. Observes individuals for signs and symptoms of disease, injury, reactions to medications, or other conditions which warrant medical intervention and properly documents observations. Reports significant changes in individual's physical condition or behavior and records information on individuals as appropriate.
Administers first aid to individuals as appropriate. Attends to health-care needs of individuals under supervision of medical personnel. Evacuates individuals in the event of a fire, natural disaster, emergency situation, or drill. Asst Mgr
Town & Country-San Angelo, TX
February 2007 to October 2009
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Monitored security and handled incidents calmly.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Planned team-building exercises to increase employee performance and job satisfaction. Reviewed sales and gross profit reports to determine options for increasing market growth. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
High School Diploma
Lake View High School - San Angelo, TX
August 2004 to May 2007
Skills
• Working knowledge of spelling, grammar, automated equipment and office practices and procedures. -Ability to understand and carry out moderately complex instruction. -Ability to meet and deal effectively with the public.
-Ability to operate standard office equipment. -Able to prepare and maintain detailed records, files and reports. -Knowledge of multi-line phone system.
-Knowledge of paging/communication systems.
• Autism Experience
• Behavior Management
• Behavioral Health (10+ years)
• Crisis Intervention
• Developmental Disabilities Experience
• Financial Report Writing
• Group Therapy
• Medication Administration (10+ years)
• Child protective services
• Childcare (10+ years)
• Live Chat (5 years)
• Social Work
• Crisis Management
• Program Development
• Case Management
• Training & Development
• Typing (10+ years)
• Cash handling (10+ years)
• Records management (6 years)
• Customer service (10+ years)
• Cash register (10+ years)
• Data collection (2 years)
• Planograms
• Sales
• Cooking
• Human resources
• Behavioral Therapy
Certifications and Licenses
CPR/AED
October 2019 to October 2021
First Aid Certification
TABC Certification
Food Handler Certification
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