Customer Experience Universal Banker
Resume:
Ryan Silva
Meriden, CT
****************@*****.***
Work Experience
Universal Banker
M & T Bank - Bridgeport, CT
January 2022 to Present
● Managed financial transactions and account setup, enhancing customer experience and satisfaction.
● Assisted customers with mobile banking and account management tools, contributing to increased digital adoption.
● Provided information on bank products and services, supporting product visibility and customer engagement.
Intern, Investment Analyst Development Program
The Travelers Companies - Hartford, CT
January 2020 to December 2021
● Represented the Finance department on systems projects, ensuring alignment with department goals.
● Reviewed project charters and provided regular updates to Finance management, facilitating informed decision-making.
The Freshman Experience Program Participant
The Hartford - Hartford, CT
January 2019 to December 2020
● Built and maintained a professional network, enhancing personal and brand visibility.
● Developed skills in brand building and strategic communication. Education
B.S in Financial Management
University Of Connecticut - Stamford, CT
Present
Associates in Business Studies
Naugatuck Valley Community College - Waterbury, CT 2022 to 2024
Business Administration
Central Connecticut State University - New Britain, CT 2019 to 2020
Skills
• Digital Advertising: Solid understanding of digital advertising fundamentals.
• Fast-Paced Environment: Ability to work under pressure without sacrificing accuracy and attention to detail.
• E-commerce & Digital Marketing: 1-2 years of experience in optimizing product listings and conducting market analysis.
• Languages: Fluent in Portuguese.
• Team Collaboration: Effective team player with a can-do attitude and willingness to support team members at all levels.
• Amazon Marketplace: Familiarity with Amazon Marketplace environment (preferred, but not required).
• Analytical Skills: Detail-oriented with a passion for spreadsheets and high proficiency in Excel.
• Microsoft Office
• Organizational skills
• English
• QuickBooks
• Accounting
• Financial services
• Fraud prevention and detection
• Sales
• Communication skills
Certifications and Licenses
Driver's License
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