Customer Service Support

***** ***** **. *

Largo, Fl. *****

Phone (C) 813-***-****

E-mail *******@*******.***

Robert W. Smith

Objective To obtain a position that will utilize my comprehensive business background and broad experience in customer service, live chat, customer retention, ticketing, logistics, marketing, and sales.

Work

Experience

Customer Service Specialist Manager

My Fav Tees 04/16- Current Tampa, Florida

Accountable for live chat customer service, IT support, and logistics.

Led a retention data analysis initiative that increased satisfaction by 25%

Resolved escalated Zendesk customer support tickets

Daily completion of 95 incoming calls, chats, and email inquiries Customer Support/Passenger Service Agent Tampa, Florida Delta Global Services 12/18 – 4/23

Managing intense customer service and sales retention issues

Electronic and manual check-in of international and domestic customers

Maintain liaison with pilots, ground ramp crew, and flight attendants

Exceeding Customer Satisfaction KPI metrics by 8% Live Chat Customer Service/Sales Representative Tampa, Florida Bisk Education 10/08 – 10/18

Exceeding monthly financial goals by 120% consistently

Accountable for chat inbound, and outbound sales & support

Consulting corporations on continuing education programs

Proficient utilizing the Salesforce platform

Skills

Education

Microsoft Dynamics; Salesforce; Zendesk; Zoom; Virtual Support; Customer Support Business Management Degree

The Art Institute of Atlanta Atlanta, Georgia

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