Customer Service, Retail Sales Experience
Resume:
C laudia Rojas
LOS ANGELES, CA 90026
*********@*****.***
SKILLS
Bilingual, knowledge in Computers, Detail-oriented, Excellent Organization Skills, Retail Experience, Good Customer Service, CPR First Aid Certification Experience
November 2023-January 2024
MACY’S INC, Glendale, CA- Fragrance Sales Associate
● Help customers find suitable fragrances, help stock shelves and display
● Responsible for keeping an eye on high end items in fragrance section
● Direct customers in the store and help them navigate and find items throughout the store.
JUNE 2019-March 2020
Sprouts Farmers Market, West Hollywood CA- Courtesy Clerk
● Properly handling and bagging shoppers groceries, focusing on delivering extraordinary customer service.
● Help Customers find a product in the store, gathering carts from the outdoors or sweeping or picking up a spill, restock bags and return unbought items to the shelves
● Performed various cleaning duties such as restrooms, cleaning and maintaining aisles, and keeping the break room clean.
● Assisted cashiers by keeping areas clean and neat, bagging customers’ groceries and helping them with their groceries to their vehicle. June 2009- September 2015
Famima, Los Angeles CA- Cashier/ Food Handling
● Manage money including collecting payment, giving appropriate change, counting money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change.
● Performed various cleaning duties such as mopping, cleaning fryers and oven, wiping down tables, chairs, and countertops and emptying trash cans.
● Provided excellent custumer service in a timely fashion and respectful manner 2
MARCH 1999- JANUARY 2001
Los Angeles City College Bookstore, Los Angeles, CA- Customer Service/ Cashier
● Stocked shelves with books and arranged them in the desired manner or organizational system the store had.
● Money handling such as collecting payment, giving accurate change, and processing credit card transactions.
● Provided excellent customer service to students and took inventory of items sold at the bookstore such as textbooks and school supplies.
FEBRUARY 1993- MARCH 1999
B Daltons Bookstore, Los Angeles, CA- Bookseller/ Cashier Clerk
● Performed excellent customer service and assisted customers with finding items/books in the store.
● Cash handling such as collecting payment, giving change, counting money in the register before and after shifts.
● Microfiche research and preparation of displays in store Education
JUNE 2016- AUGUST 2018
Los Angeles City College, Los Angeles CA- Completed Associates Degree in 2019 References
Available Upon Request
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