Administrative Assistant Customer Service
Resume:
Jennifer De Smith
Experience Administrative Assistant
Prescott, AZ 86305
*****.*******@*****.***
Over 18 years working as an administrative assistant and 30 years experience with providing exceptional customer service. Highly proficient using a variety of software applications including Microsoft Office, Google Suite, Corel, and Adobe Acrobat. Experience using Zoom and Microsoft Teams, scheduling and calendar management, verifying and updating client demographics and contact information, and using various EMR/EHR systems and verifying patients' insurance eligibility using Cerner.
Able to type 40 wpm and 10 key.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Dana Kepner - Prescott, AZ
June 2023 to Present
• Cost invoices received from Vendors
• Invoice Customers
• Make bank deposits, both electronically and at the bank
• Reconcile credit card transactions
• Process customers' returns
Virtual Administrative Assistant
Admin +, LLC - Prescott, AZ
February 2013 to Present
• Virtual Administrative Assistance services.
• Creating flyers and PowerPoint Presentations.
• Making outbound phone calls, appointment setting, and calendar management.
• Customer service and client and prospect meetings.
• Sales and marketing.
• Collect payment for services, cash handling, and bank deposits, and bookkeeping. Legal Assistant
Boyle, Pecharich, Cline, Whittington, and Stallings, P.L.L.C - Prescott, AZ December 2022 to February 2023
• Compose and revise legal documents and contracts using templates for attorneys and assist with the preparation and filing of court papers and business forms.
• Obtain due diligence materials, such as corporate certificates of good standing, real estate and title information, and securities filings.
• Helps attorneys prepare for, attend, and sign finalized documents as a witness at client meetings.
• Track hours to be billed and added them to the Tabs database software.
• Make and receive phone calls, take messages, set up appointments, handle communication with clients, and manage calendars for attorneys.
• Use office equipment and Microsoft Office, Google Suites, and Adobe Acrobat to complete administrative tasks, send and receive mail, and manage, organize, and maintain physical and digital files.
Office Assistant
MacKenzie Dermatology - Prescott, AZ
May 2022 to November 2022
• Schedule patients' appointments with a Dermatology provider, process referrals for other providers, and assist patients as needs arise.
• Send and review all incoming faxes to or from other medical facilities or assigned medical staff.
• Answer phone and make outbound calls.
• Pull patients' charts for their appointments and refile them afterwards
• Send and process new patient packets and request relevant forms or information. Registrar
Yavapai Regional Medical Center (YRMC) - Prescott, AZ August 2021 to September 2022
• Register patients, verify their contact information, and run their insurance for eligibility using the hospital's EMR system.
• Collect co-pays and cash handling.
• Send notifications to insurance companies that a patient is being serviced using RightFax.
• Transfer a patient from one hospital or department to another using the Electronic Medical Records system.
• Answer phone and make outbound calls, make copies of department forms, and scan documents into the EMR system.
Business Owner
Digital Excellence, LLC - Prescott, AZ
July 2004 to March 2022
• Customer service, client and prospect meetings, and project management.
• Social media marketing and management for clients.
• Collect payment for services, cash handling, and bank deposits, and bookkeeping.
• Sales and marketing.
• Administrative duties - using Microsoft Office and Google Suites software, answering the phone, business communication, filing, mail, inventory of business and office supplies, scheduling, and using business equipment.
Nutrition Services Aide II
Yavapai Regional Medical Center (YRMC) - Prescott, AZ August 2020 to August 2021
• Prepare and serve food to the hospital staff, patients, and visitors.
• Prepare, deliver, and retrieve food trays to hospital patients.
• Check food expiration dates in the kitchen and cafeteria and restock the cafeteria merchandise and supplies.
• Operate the cafeteria cash register and cash handling.
• Wash dishes, clean the grill, vents, kitchen, and dish room, and and empty the kitchen and cafeteria trash.
Caregiver
Synergy Home Care - Prescott Valley, AZ
April 2020 to April 2021
• Clean clients' homes, change their bedding, and do their laundry.
• Give clients showers and sponge baths and help clients with their incontinence, including changing them if necessary.
• Make meals for clients and feed them when they are unable to feed themselves.
• Provide respite care for family members taking care of loved ones.
• Run errands and grocery shop for clients.
Business Owner
Jenny's Basketique, LLC - Prescott, AZ
July 2004 to December 2020
• Design, produce, and deliver company merchandise.
• Customer service and client and prospect meetings.
• Collect payment for services, cash handling, and bank deposits, and bookkeeping.
• Sales and marketing.
• Administrative duties - using Microsoft Office and Google Suites software, answering the phone, business communication, filing, mail, inventory of business and office supplies, scheduling, and using business equipment.
Fitting Room and Stock Room Associate
Ross Stores, Inc - Prescott, AZ
April 2010 to October 2020
• Provided outstanding customer service and ensured guest satisfaction.
• Managed dressing room by counting and checking the clothes coming in and out and hanging and organizing the clothes on a rack that are to be returned to the sales floor.
• Running the fitting room rack of clothes to put them back onto the sales floor.
• Unpack, sort, and stock new merchandise onto the sales floor and maintain it to ensure it is in the right location and organized.
Education
Associate of Arts in Education
Central Arizona College - Coolidge, AZ
September 1992 to May 1998
Diploma
Casa Grande Union High School - Casa Grande, AZ
September 1988 to May 1992
Skills
• Microsoft Office (10+ years)
• Office Supply Inventory (10+ years)
• Microsoft Windows (10+ years)
• Cerner and NexTech EMR Systems (1 year)
• Insurance Verification (1 year)
• Written, Verbal, and Email Communication Skills (10+ years)
• Medical Scheduling and Records (1 year)
• Data entry (1 year)
• Google Suite (10+ years)
• HIPAA (2 years)
• Computer skills (10+ years)
• Detail Oriented (10+ years)
• Document Review, Analyzing, and Proofreading (10+ years)
• Microsoft Outlook (10+ years)
• Customer service (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Calendar Management (2 years)
• Typing and 10 Key (10+ years)
• Office Assistant (10+ years)
• Virtual Administrative Assistant (9 years)
• Adobe Acrobat
• Clerical Experience
• Calendar management
• Microsoft Publisher
• Typing
• Clerical experience
• Google Suite
• Google Docs
• Document management
• Adobe Acrobat
• Customer service
• Office management
• Order entry
• Account reconciliation
• Data collection
• Project scheduling
• Proofreading
• Documentation review
• Windows
• Cash handling
• EMR systems
• Restaurant experience
• Hospital experience
• Cash management
• Communication skills
• Phone etiquette
• Cash register
• Customer relationship management
• Senior care
• Childcare
• HIPAA
• Medical records
• Cooking
Certifications and Licenses
Driver's License
Assessments
Customer service fit — Proficient
November 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Office manager — Proficient
September 2022
Scheduling and budgeting
Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Principles of accounting — Proficient
October 2022
Preparing financial records according to federal policies Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food safety — Proficient
November 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Front desk agent (hotel) — Proficient
November 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Typing — Proficient
September 2022
Transcribing text
Full results: Proficient
Working with MS Word documents — Proficient
October 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Written communication — Proficient
September 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
August 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Business math — Proficient
March 2020
Using basic math to solve problems in a business context. Full results: Proficient
Basic computer skills — Proficient
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
February 2021
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Filing & organization — Proficient
November 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Bookkeeping — Proficient
August 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Managing accounts in QuickBooks — Proficient
August 2022
Using QuickBooks software to manage business financials Full results: Proficient
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