Data Entry Customer Service

Brandon Alvarez

Meriden, CT ***** 203-***-**** *********@*****.***

Objective

Highly motivated and detail-oriented professional with extensive experience in data management, inventory control, and customer service seeking to leverage skills in a dynamic new role. Proven track record of improving operational efficiency and enhancing customer satisfaction through diligent work and exceptional team leadership.

Work Experience

Data Entry Manager

Yale Residential, Berlin, CT — November 2023 to Present

- Spearheaded the implementation of a new data entry system, increasing data processing accuracy by 25%.

- Managed a team of data entry clerks, providing training and support to ensure high levels of data integrity and speed.

- Conducted regular audits of database information to maintain the accuracy and reliability of records.

- Collaborated with IT department to troubleshoot and resolve system issues, reducing downtime by 30%.

- Developed and implemented data management policies and procedures to streamline operations and enhance security.

Receiving Associate

Bob's Warehouse, Meriden, CT — August 2023 to November 2023

- Oversaw the accurate receipt of shipments, ensuring all goods were accounted for and stored correctly.

- Conducted quality inspections of incoming goods, identifying and reporting any discrepancies or damages.

- Utilized inventory management software to update stock levels and provide accurate reports to management.

- Coordinated with suppliers to resolve any shipment issues, ensuring timely and accurate deliveries.

- Improved warehouse organization, resulting in a 20% faster stocking and retrieval process.

Footwear Lead

Dick's Warehouse, Plainville, CT — September 2022 to March 2023

- Led the footwear department, achieving a 10% increase in sales through strategic product placements and promotions.

- Trained and supervised staff on product knowledge, customer service techniques, and sales strategies.

- Managed inventory levels, including ordering, receiving, and displaying footwear to maximize sales and minimize overstock.

- Provided expert advice and personalized service to customers, significantly improving customer satisfaction scores.

- Developed and maintained relationships with vendors to stay ahead of industry trends and secure exclusive product releases.

Assistant Manager

Foot Locker, New York, NY — April 2014 to April 2020

- Assisted in managing daily store operations, leading to a 15% increase in overall store performance.

- Played a key role in hiring, training, and developing staff, resulting in a highly motivated and skilled team.

- Implemented effective sales strategies and promotional activities, driving foot traffic and increasing repeat customers.

- Managed inventory control and purchasing, reducing stock discrepancies by 18%.

- Provided exceptional customer service, resolving issues promptly and ensuring a positive shopping experience.

Education

High School Diploma

Meriden High School, Meriden, CT — Completed

Skills

- Proficient in Microsoft Office Suite and database management.

- Strong analytical and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Experienced in inventory management and quality control.

- Skilled in team leadership and training.

- Knowledgeable in customer service excellence and sales strategies.

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