General Manager Human Resources
Resume:
SUBRATA SANKAR SEN GUPTA
Contact
Address
Jamuna Apartment
***/* ***** ****, *****, Kolkata, India 700084
Phone
+919********* (Mob.)
+919********* (Res.)
****************@*****.***
Skype
subrata_sengupta
linkedin.com/in/subrata-sankar-sen-gupta-16940717
Skills
Empathy
Strategic Planning & Business Development
Analytical, Interpersonal Skills & Communication
Multitasking & Deadline Oriented
Budget Administration
Attention to Details
Inventory Management
Leadership and Team Building
Conflict Resolution
Customer Service
Languages
English (Fluent)
Hindi (Fluent)
Bengali (Native)
Arabic (Elementary)
French (Elementary)
A dynamic, results-oriented Hotel and Resort General Manager with 26 years of experience at various levels of operations, delivering exceptional guest experiences and driving operational excellence and focused on reducing costs and increasing revenues. Standout ability to lead and motivate cross-functional multinational teams, enhance overall property ambiance, and consistently achieve and surpass company goals. Adapt to foster a guest-centric culture to ensure memorable stays and build lasting guest relationships. Experienced in hospitality operations of visiting country President, Emir, Crown Prince, and other Royal Protocols. Expertise in all aspects of Project Management from the construction process through completion, refurbishment, and renovation. Managed Compound and estate hospitality operations of the Managing Director, Chairman, and Director General of the company.
Work History
2020-08 - Current
Group General Manager
AGM Grand Hotels Pvt. Ltd - Bay of Bengal, India
Directing the group hotels and resorts with facilities like in-room Jacuzzi, Water Park with Rain Dance enclosure, SPA, entrusted with pre-opening of high-end properties with add-on 350+ rooms inventory, banquets & entertainment venues for approx. 3000 pax by the 3rd quarter of 2024.
Boosted group sales by 25% within three years, through targeted sales initiatives, strategic partnerships, and exceptional event planning, positioning the group as a premier destination for leisure, marriage, conferences, and events.
Achieved a 20% reduction in employee turnover within a year, by introducing comprehensive training programs, improving staff engagement, and creating a positive work culture, resulting in higher guest satisfaction and increased staff retention.
Enhanced overall guest satisfaction by 25% within two years, as measured by online reviews and guest surveys.
Reduced operational costs by 15% annually by identifying inefficiencies, negotiating with vendors, and implementing sustainable practices across various departments.
2019-08 - 2020-07
General Manager
Chocolate Hotels Pvt. Ltd - Kolkata, India
Cluster responsibility for a boutique hotel (48 rooms), budget hotel (45 rooms), and luxury beach resort (134 units).
Increased guest satisfaction scores by 15% within one year by implementing effective staff training programs, enhancing communication, and streamlining processes.
Boosted average monthly revenue by 10% initiating sales strategies, optimizing room rates, and creating attractive packages, focused on continuous improvement in service quality and facility upgrades for better guest experiences to enhance guest experiences.
2015-12 - 2019-08
Resort Manager
1000 Nights Camp (ultra-luxury Boutique Resort) - Bidiyah, Oman
High profile and prestigious desert resort with 98% of footfalls from Europe along with UHNWI and Royal Families.
The only desert resort with a helipad, swimming pool during that period, and an animal enclosure for guest's entertainment.
Recognized with prestigious awards by the Ministry of Tourism and awarded Luxury Desert Camp – Global at 'The World Luxury Hotel Award 2019'.
Increased annual revenue by 20% over three years, by implementing innovative marketing strategies.
Slashed purchase costs by negotiating with vendors while maintaining good working relationships.
Reduced administrative costs by negotiating with manpower suppliers, emphasizing direct hire, training new employees, and demonstrating the best methods.
2012-02 - 2015-10
Senior Manager Operations (Pan India)
Chocolate Hotels Pvt. Ltd - Kolkata, India
Deputed to oversee city, forest, and a luxurious beach resort with 134 well-appointed rooms, cottages, and villas, with SPA, an Amusement Park, Water Park, and Water Sports.
Nominated to oversee as Pre-opening Manager for an underwater see-through terrace pool view Nightclub with an open-air venue and VIP Lounge and enhanced Night Club business with a hike of 50% in beverage sales for the hotel.
Provided leadership for volume predictions, workforce and capacity planning, continual management, and employee training initiatives.
2010-08 - 2011-12
Catering Manager
Zulekha Group - Sharjah & Dubai, U.A.E.
Affiliated with Dubai Quality Program.
Introduced a professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts by 75% by actively listening to concerns and finding appropriate middle ground.
Reduced waste and pursued revenue development strategies
2009-01 - 2010-04
Head of Food & Beverage
Dr. Soliman Fakeeh Group, (Deluxe set up of Rooms, Butler Service, Hostel, Apartment & Club Operations) – Jeddah, KSA
Achieved Gold award for Personnel Improvement Project (Quality improvements) for Quality Week 2009
Planned revenue-generating process and financial accountability.
Increased Food & Beverage group sales by 30% within a year
Budget forecast, achieved budgeted revenues and expenses, maximized profitability by 10%, and followed all food safety guidelines.
2007-02 - 2008-11
Assistant Manager Food & Beverage Service
Nicco Parks & Resorts Ltd (An ISO 9001:2000, an ISO 14001, an ISO 18001 & Organizational Health & Safety Analysis System - OHSAS certified Venue with Water Park, Amusement Park, Event Grounds of 4000 pax, 02 Banquet Halls) – Kolkata, India
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 20% for MICE.
Responded to guest complaints, addressing concerns, and distress with amicable interactions.
Selected alcohol products based on customer feedback and local product availability.
Implemented new drink policies, reducing over-pouring by 90%.
2006-09 - 2006-12
Deputy Catering Manager
Doha Asian Games Organizing Committee, DAGOC - Qatar
Managed over 50+ multinational staff.
Demonstrated leadership skills and directed and supervised service of Royal Family Members and other VIPs, games workforce, media, athletes, security, and spectator concessions.
Served as the first point of contact between the Catering Program's Consultants, Candidate Suppliers, and Outside Source Correspondence.
2005-07 - 2006-08
Senior Outlet Manager
Hotel Hindustan International (a 5* deluxe hotel chain) - Kolkata, India
Oversaw operations for Fine Dine Restaurant, Room Service of 150 rooms, Butler Service, Bar, and Nightclub resulting in increased guest satisfaction ratings with a team of 70 members.
Pre-opening Nightclub Manager which became a happening spot in the town
Collaborated with Executive Chef to develop new and seasonal menus and organized Food Festivals.
Implemented cost-saving measures resulting in15% decrease in food and beverage costs.
1997-03 - 2005-06
Senior Captain
The Park Hotels (a 5* deluxe hotel chain and member of small leading and design hotels of the world) – Kolkata, India
During this tenure established and supervised services at Events, Specialty Restaurants, Bar and Nightclubs, Banquet, Room Service, and Butler Service.
Education
2012-02 - 2012-02
Executive MBA in Hospitality Management
Academy of Business Management Studies certified by ANAB (National Accreditation Board of USA) through BSI (British Standard Institution) - Kolkata, India
1994-08 - 1997-07
03 yrs. Diploma in Hotel Management, Food Science & Catering Technology
National Institute of Professional Studies (N.I.P.S) - Kolkata, India
Professional Training / Certificates
“Hospitality Manager: Leadership” certified by the National Restaurant Association (NHA), USA & American Hotel & Lodging Educational Institute (AHLEI).
“HACCP” & “Food Hygiene” from DSFH – Kingdom of Saudi Arabia.
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