Customer Service Ops Specialist

Jeana Clater

**** ******** ***** ****, *****, KY 42376 270-***-**** ***********@******.***

Objective

To attain a remote position where I can use my experience and education in my daily work to assist others.

Education

ASSOCIATES OF SCIENCE MAY 2019 OWENSBORO COMMUNITY COLLEGE

Communication

·I have been responsible for preparing meeting materials, handling phone calls, and investor complaint responses.

·Leading weekly meetings with FHLMC on modification issues to ensure correct settlement of terms.

Experience

PERFORMACE OPS SPECIALIST SYSTEM CHANGES U.S. BANK SEPT 2019-JUNE 2023

·Ensuring compliance of processor system changes with Policies and Procedures

·Training and supporting offshore staff

·Completing changes on accounts accurately and in a timely manner

·Testing/implementing automation of new system platform for department

·Data governance monitoring/testing

·Customer/client support

·Self-motivated

·Hybrid-Remote work experience

·Experienced in FHA/VA/FHLMC/GNMA/FNMA/Construction/Private investor loan types

PERFORMACE OPS SPECIALIST QUALITY CONTROL U.S. BANK FEB 2017-SEPT 2019

·Ensuring compliance of processor system changes with Policies and Procedures

·Researching / recovering modification funds from FNMA

·Approving source documents for the movement of modification funds between GL/DDA

·Various research projects involving corporate advance accounts

MORTGAGE INVESTOR REPORTING ADMIN U.S. BANK JUNE 2001-FEB 2017

·Analyzing remittances and balancing monthly accounts

·Remitting and Balancing SCRA funds to Investors

·Transfer of new loans to FHLMC / Balancing of accounts associated with new loan sales

·Ensuring modification funds received from Investors / Applied correctly to loans

·Excellent Customer Service Skills

·Responding to Investor Complaints

·Researching reporting issues to improve our accounting operations procedures

·Training new hires to follow company expectations and reporting guidelines

·Self-motivated

CUSTOMER SERVICE BEST BUY 2016-2017

·Consistently provided professional, friendly and engaging service

·Completed check out transactions in a effective and friendly manner

·Provided friendly and attentive service

·Inventoried and restocked items throughout the day

·Balanced cash drawer at end of shift to ensure cash control policies

·Assisted customers with special orders and account assistance as needed.

References

ANDREA HARDY JENNIFER SNYDER Bell Bank Retired Teacher

1518 Sioux Pl. 3240 Mallard Landing Loop, Apt. A Owensboro, KY 42301 Owensboro, KY 42301 **********@*****.*** ***************@*****.*** ******@****.**** 270-***-**** 270-***-****

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