Human Resource Resources
Resume:
*************@*****.***
phase 4
Bachelor of Technology in
Human Resource
Management
2019
Vaal University of
Technology
National Diploma in Human
Resource Management
2018
University of Johannesburg
Matric
2010
Hentie Cilliers Hoerskool
Maths Literacy
Geography
Business Studies
English Home Language
Afrikaans First Language
Life Orientation
Life Sciences
EDUCATION
ABOUT ME
Refilwe is a dedicated and versatile professional with a solid background in administrative roles and human resources. With a Bachelor's degree in Human Resource Management, she possesses a strong theoretical foundation in HR practices and principles. Her academic qualifications are complemented by practical experience gained through internships and administrative positions.
During her tenure as an HR intern, Refilwe demonstrated her passion for the field by actively contributing to various HR functions, including recruitment, onboarding, employee relations, and training support. She exhibited excellent communication skills and professionalism in her interactions with colleagues and external stakeholders.
WORK EXPERIENCE
REFILWE
PRECIOUS LESIGE
H R I n t e r n
Admin Clerk:
1. Maintain organized and efficient filing systems to ensure easy retrieval of documents. 2. Process incoming and outgoing mail promptly and accurately to facilitate communication. 3. Compile and update databases with accurate information for easy access and reference. Assist in scheduling appointments and meetings, ensuring all parties are informed and prepared.
4.
Prepare reports and documents with precision and attention to detail, meeting deadlines consistently.
5.
Coordinate office supplies inventory, ensuring adequate stock levels for seamless operations.
6.
Respond to inquiries from clients and colleagues courteously and professionally, providing accurate information.
7.
Assist in the preparation and distribution of internal communications, fostering effective team collaboration.
8.
Collaborate with team members to streamline administrative processes, increasing overall efficiency.
9.
Maintain confidentiality of sensitive information to uphold organizational integrity and trust.
10.
Switchboard Operator:
Efficiently route incoming calls to appropriate personnel or departments, minimizing wait times and ensuring effective communication.
1.
Greet callers courteously and professionally, providing a positive first impression of the organization.
2.
Handle multiple incoming calls simultaneously, prioritizing urgent matters for swift resolution.
3.
4. Transfer calls accurately and promptly, maintaining accuracy in call logs and records. Provide information to callers regarding company services, products, and general inquiries.
5.
Assist in troubleshooting basic technical issues related to phone systems, escalating complex problems to the appropriate support staff. 6.
7. Monitor voicemail messages regularly, forwarding urgent messages to relevant recipients. Follow established protocols for emergency calls, providing calm and efficient assistance during critical situations.
8.
Maintain knowledge of company personnel and departments to facilitate efficient call routing.
9.
Uphold confidentiality of caller information and sensitive company data in accordance with privacy policies and regulations
10.
Admin clerk/Switchboard Operator
1 August 2022- tto date
National Prosecuting Authority of South Africa
1. Support Recruitment Process:
Assist in drafting job descriptions and posting vacancies on various platforms to attract qualified candidates.
Screen resumes and applications, identifying potential candidates for further review by HR team.
Schedule interviews and coordinate communication between candidates and hiring managers, ensuring a smooth recruitment process.
2. Employee Onboarding Assistance:
Facilitate the onboarding process for new employees by preparing necessary documentation and ensuring completion of required forms. Coordinate orientation sessions and assist new hires in familiarizing themselves with company policies, procedures, and culture.
Act as a point of contact for new employees, addressing their inquiries and providing support during the transition period.
3. Training and Development Support:
Assist in organizing training sessions and workshops by coordinating logistics and preparing training materials.
Track employee training participation and compile feedback to assess training effectiveness.
4. HR Administration:
Assist in maintaining HR records and databases, ensuring accuracy and confidentiality of employee information.
Prepare HR-related reports and presentations for management review, providing insights into key metrics and trends.
Support HR team in day-to-day administrative tasks such as scheduling meetings, managing calendars, and responding to inquiries.
5. Employee Relations and Engagement:
Participate in employee engagement initiatives by organizing events, surveys, or recognition programs to foster a positive work environment. Collaborate with HR team to address employee concerns or grievances, maintaining confidentiality and professionalism at all times.
Contribute ideas for improving employee engagement and morale based on feedback and observations.
6. Compliance and Policy Adherence:
Assist in ensuring compliance with labor laws, regulations, and company policies by staying informed about updates and changes.
Support HR team in conducting audits or reviews to ensure adherence to HR policies and procedures.
Help communicate policy updates and changes to employees, ensuring understanding and compliance across the organization.
7. HR Projects and Research:
Contribute to HR projects such as diversity and inclusion initiatives, employee wellness programs, or process improvements.
Conduct research on HR best practices, industry trends, and benchmarking data to inform decision-making and strategy development.
*************@*****.***
4097 Beaver Street Lehae
phase 4
Bachelor of Technology in
Human Resource
Management
2019
Vaal University of
Technology
National Diploma in Human
Resource Management
2018
University of Johannesburg
Matric
2010
Hentie Cilliers Hoerskool
Maths Literacy
Geography
Business Studies
English Home Language
Afrikaans First Language
Life Orientation
Life Sciences
EDUCATION
ABOUT ME
WORK EXPERIENCE
REFILWE
PRECIOUS LESIGE
H R I n t e r n
HR INTERN
1 Aug 2021 to 31 july 2022
National Prosecuting Authority of South Africa
1. ·Creating files for new employees
2. ·Telephone etiquette
3. ·Transferring calls to the relevant people
4. ·Updating the Telephone List
5. ·Updating of the Organogram
6. ·Taking messages when employees are not available. 7. ·Sending and receiving of packages at reception 8. ·Helping with the switchboard
9. ·Filling of employees’ personal documentations
10. ·Archiving of old files
11. ·Helping with booking boardrooms and organizing meals 12. ·Assisting with Employee Engagement Activities 13. ·Assisting Sales Reps when in the office
Capturing of flights booking on the excel spreadsheet Communication Skills
Customer Service
Organizational Skills
Attention to Detail
Time Management
Technical Proficiency
Interpersonal Skills
Confidentiality
Adaptability
Initiative and Proactivity
SKILLS
ABOUT ME
WORK EXPERIENCE
REFILWE
PRECIOUS LESIGE
H R I n t e r n
HR INTERN/ RECEPTIONIST /SWITCHBOARD
3 JAN 2020 TO 31 july 2021
INOVA PHARMACEUTIALS
Sep 2017 (2 weeks)
LabourNet
Wil Programme
Calling clients to confirm training sessions.
Drafting minutes
Scanning and filling
Attending EEA meeting
Attending disciplinary hearings
1 Dec 2012- 31 Dec 2012
Foschini
Casual
Greeting customers and be of assistant to them
Helping clients to open accounts
Worked in the storeroom
Assisted in the stock taking
References
ROSETTE SWARTS
DESIGNATION: HR ADMINISTRATIVE OFFICER
AT NPA
TELL: 011-***-****
Email: *******@***.***.**
LAUREN AAFRICA
DESIGNATION: ASSISTANT
DIRECTOR/SUPERVISOR
LANDLINE: 011-***-****
Email: ********@***.***.**
ANGELA PATTERSON
DESIGNATION: HR ASSISTANT INOVA
PHARMACEUTICALS
TEL: 081-***-****
Email: *.*********@***********.***
NOKULUNGA HLATSWAYO
DESIGNATION: HEAD OF RECRUITMENT
RAGE
TEL: 073-***-****
TANIA
DESIGNATION: H.R MANAGER AT
LABOURNET
TEL: 082-***-****
POPPY MMATLI
DESIGNATION: MANAGER OF FOSCHINI
TEL: 051-***-****
Contact this candidate