Customer Service Quality Assurance
Resume:
Audrea Shelby
PROFILE
I have over ** years of various job/work experience and training provided to me by several employers during my working career with them. I have acquired some computer skills over the last few years. I have maintained outstanding appraisals and exceptional attendance for the latter part of my work career. I would like to work for a company where I could obtain reliable employment with a reputable company or organization where I can also continue to utilize my many years of professional work experience.
EXPERIENCE
Shop Bedding August 24, 2015-June 5, 2024
Alterations and Repairs: Performing alterations and repairs on existing garments to ensure proper fit and functionality, including hemming, taking in or letting out seams, replacing zippers, and patching holes.
Quality Assurance: Ensuring the highest quality craftsmanship and attention to detail in all aspects of garment construction and finishing.
Timely Delivery: Managing workload and deadlines effectively to ensure timely delivery of completed garments to clients.
Customer Service: Providing excellent customer service by addressing client inquiries, concerns, and special requests in a professional and courteous manner.
Audrey’s Alterations August 2015-June 2024
Client Consultations: Meeting with clients to discuss their garment needs, take measurements, and provide recommendations on design, style, and fabric choices.
Alterations and Repairs: Performing alterations and repairs on existing garments to ensure proper fit and functionality, including hemming, taking in or letting out seams, replacing zippers, and patching holes.
Quality Assurance: Ensuring the highest quality craftsmanship and attention to detail in all aspects of garment construction and finishing.
Timely Delivery: Managing workload and deadlines effectively to ensure timely delivery of completed garments to clients.
Customer Service: Providing excellent customer service by addressing client inquiries, concerns, and special requests in a professional and courteous manner.
Marshall Durbin, Hattiesburg, MS 394**-****-****
Line supervisor for 3rd shift production. Supervised approximately 30 employees working with processing poultry. Responsible for assuring that the finished products was FHA approved and ready for shipping the next business day. Also responsible for employee evaluations, tracking attendance and providing the training needed for new employees.
Covington Needlework's /Isfel & Top Stuff, Mount Olive, MS 39119. 1988-2007
Quality Control Field Inspector
Assistant Manager/Supervisor, provided quality control; supervised approximately 200 people assuring that the finished products were of first (1st) quality and completed in a timely and efficient manner.
Traveled extensively from Mississippi to El Salvador, Mexico, Guatemala, and Honduras, inspecting and finalizing products for shipping to the United States.
EDUCATION
1968 Attended 3 years, Carver Central High School, Collins, MS 39428
1976 Obtained GED
1980-81 Jones Jr. College, Ellisville, MS
1993 Completed the Count Leadership Class
2009 Completed a Comprehensive Leadership
QUALIFICATIONS
• Proven experience in garment construction, alterations, and sewing techniques.
• Proficiency in working with a variety of fabrics, sewing machines, and sewing tools.
• Strong attention to detail and precision in measurements and sewing.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Creative flair and a passion for fashion and design.
SKILLS
Soft Skills:
• Communication skills (verbal and written)
• Time management
• Teamwork and collaboration
• Problem-solving abilities
• Adaptability and flexibility
• Leadership skills
• Customer service skills
1901 SOUTHSIDE STREET MOUNT OLIVE, MS 39119 601-***-**** **************@*****.***
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