Assistant Manager Guest Relations

NILI BHAVSAR

************@*****.*** 574-***-**** 5010 Bowline Ct

EDUCATION

GUJARAT UNIVERSITY May 1994

Bachelor’s in business administration with Accounting OBJECTIVE

Experienced professional with a diverse background in hospitality, retail, and laboratory environments. Proven expertise in payroll management, purchasing, guest relations, hiring, and various other operational tasks. Seeking challenging Assistant Manager position where I can utilize my skills and contribute to the organization. EXPERIENCES

TRI-PAC August 2020 – Feb 2024

Lab Technician

Conducted physical analysis tests on samples according to established procedures. Contributed to research and development efforts by preparing sample batches and assisting with experiments. Managed inventory of laboratory supplies and ensured proper stock levels. Handled stability testing, scheduling, and maintenance of samples. Coordinated outbound shipments for external testing and maintained communication with testing facilities. MOTEL 6 June 2016 – January 2020

Co-owner

Successfully managed all aspects of operations, including guest services, staff supervision, and financials. Implemented strategic marketing initiatives resulting in 60% increase in occupancy rates within 2 years. Oversaw renovations and upgrades to enhance guest experience and maintain property standards. Developed and implemented cost-saving measures, resulting in 30%% reduction in operational expenses. Fostered strong guest relations through exceptional customer service and resolution of inquiries and concerns. TACO BELL October 2007 – April 2015

Shift Manager

Lead and supervise a team of 20 employees during shifts, adhering to company policies and standards. Managed scheduling for the team, ensuring adequate coverage during peak hours. Built strong customer relations by providing excellent service and addressing concerns. Handled cash transactions and generate daily sales reports to ensure accuracy and accountability. SUPER 8

Assistant Manager

Managed payroll, ensuring timely processing and accurate compensation for all staff members. Handled purchasing responsibilities, optimizing procurement strategies to minimize costs and maintain quality. Provided excellent guest relations, addressing inquiries, and resolving issues to ensure a positive experience. Conducted hiring processes, including screening, interviewing, and onboarding new team members. CERTIFICATIONS

Executive Secretary and Business Administration Certification Advanced Executive Assistant and Office Manager Diploma Executive Office Professional Certificate Program

SKILLS

Proficient in payroll management and processing.

Strong understanding of purchasing and inventory management. Excellent guest relations and customer service skills. Exceptional communication, organizational, and time management skills. Experience in recruitment and hiring processes.

Experienced in managing budgets and handling financial documents. Proficient in Microsoft Office Suite and other relevant software.

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