High volume CS Call Center experience. Data Entry. Admin services

OBJECTIVE

Seeking a position to leverage extensive experience in financial services and customer service coupled with exceptional concrete organizational skills and leadership qualities to contribute to the growth and success of a business.

SKILLS

Strong work ethic, exceptional verbal and written communication, payroll processing, customer relations, expense report auditing, cash handling and reconciliation, rapid data entry, customer focused problem solving, concrete organization, administrative support, knowledge and implementation of HIPPA

EXPERIENCE

Planet Home Lending, LLC, Fort Worth TX

Loan Servicing CSR, February 2022 - June 2024

■Respond to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements

■Research customer issues and work towards resolution when needed

■Prioritize the needs of the business, completing assigned outbound calls

■Processing mortgage payment transactions, as required

MAP Communications, Fort Worth TX

Call Center Representative, June 2020 - February 2022

■Manage inbound client phone calls, in a high volume call center

■Respond to customer request and inquiries, professionally and accurately

■Process Point of Sale transactions, as required

■Schedule patients, via Client portals

David’s Bridal, Fort Worth TX

Stylist, December 2019 - May 2020

■Inform clients about the range of styles, colors and cuts they can select from

■Take measurements and arrange alterations on dresses

■Provide accurate information about pricing and materials (remove line)

■Schedule dress fittings with clients as well as dress delivery/pick-up/return

■Participate in bridal expos to promote our store and product

Target, Fort Worth TX

Guest Services Ambassador, December 2018 - December 2019

■Provide excellent customer service and create an exceptional shopping experience to all Target guests

■Assist with product inquiries

■Respond to and resolve guest questions or complaints. (Remove line)

■Process online orders and Point of Sale and online transactions and other front end duties, as required

Sylvan Meadows HCS, Hurst TX

Direct Care Staff, February 2018 - December 2018

American Aviation Academy, San Diego CA

Flight Program Accounts Manager, December 2015 - March 2017

Walmart Neighborhood Market, La Mesa CA

Front End Sales Associate, July 2016 - November 2016

Select Staffing, San Diego, CA

Customer Service Agent, May 2015 - August 2015

ADECCO Staffing, San Diego CA

Customer Service Agent, November 2014 - April 2015

Apple One Employment Agency, Mira Mesa CA

Customer Care Specialist, January 2014 - May 2015

Qualcomm INC, San Diego CA

Accounting Processor II, December 1996 - March 2013

Bureau Of Child Support Enforcement, San Diego CA

Court Clerk II, March 1991 - December 1996

*References available upon request

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