Scrum Master Team Leader

Amanda L. Coutant

518-***-**** ******.*******@*****.***

Professional Profile

Empower engineering teams to produce high quality software by establishing Agile practices, and continual process improvements. Support Product Owners in grooming of backlogs and removing impediments to enhance the team’s velocity.

Skills

● Scrum Master for multiple product teams

● Triage incoming customer issues

● Team Leader

● Mentor Engineering staff

● Create QA processes

● Tracking project commitments and communicating progress to stakeholders

● Develop well thought out application designs with Product Owners, Project Managers, Developers and Analysts

● Train/Mentor QA staff

● Create and maintain test cases

● Develop and maintain test plans and test cases

● Test and ensure the quality of the applications

● Manage and organized releases

Work Experience

SCRUM MASTER AND TEAM LEAD UL 2020 – 2023

● Scrum Master for a 22 member team

● Worked with Team Leads for capacity and velocity

● Established with teams and Product Owners what items are on the quarterly roadmap

● Assisted Product Owners on managing backlog, grooming sessions and supported them in managing customer expectations for project deliverables

● Guided teams on ways of working, process improvements and removing blockers.

● Facilitated Sprint ceremonies including:retrospectives, daily stand ups, refinement and sprint planning

● Facilitated quarterly retrospectives to review the roadmap and establish ways to improve processes.

● Reviewed quarterly retrospectives with management

● Reported to upper management on process improvements and providing transparency into application status

● Facilitate planning and tracking activities while coaching in Agile principles

● Continually refined and evolved agile processes for predictable and rapid software delivery

● Triage incoming tickets documenting customer issues

● Create and maintain reports for various tracking purposes (bugs vs. enhancements, how many story points completed in a quarter)

● Mentor Developers and QA team members

● Held monthly one on one meetings with team members to assist with employee development

● Helped establish yearly goals with team members

● Communicated company/department goals and deadlines to stakeholders

● Scheduled and managed releases for software delivery SOFTWARE QUALITY ASSURANCE ANALYST / QA LEAD UL/THE WERCS 2014-2020

● Establish QA policies and procedures to ensure teams were able to continually move forward in the development life cycle

● Manage the ticket/sprint cycles and release tickets

● Create and maintain automated test cases for the applications

● Test and ensure the quality of the applications

● Performed full system testing upon the applications QUALITY ASSURANCE ENGINEER COMMERCEHUB 2010-2014

● QA Lead within an agile team

● Managed and distributed work to QA team within agile team’s workload

● Track defects via programs such as JIRA

● Part of an Agile software development team to create new and update existing features for our web application

● Develop test plans, execute tests and analyze test results Education

BACHELOR OF SCIENCE DEGREE 2009 UNIVERSITY OF PHOENIX

● Major: Information Technology

● Minor: Communications

ASSOCIATES DEGREE 2007 UNIVERSITY OF PHOENIX

● Major: Management of Information Services

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