Customer Service Accounting Assistant

Mara Mermelstein

**** *** ******** **** ********, MD 21047

Phone: 410-***-****

Email: *******************@*****.***

Work Experience

Store Lead

Walmart – Fallston MD

April 2023 to Present

Responsibilities Included: Merchandising and managing all shipments coming into the store on a daily basis. Ensuring all displays are correctly assembled by placing production proper areas with correct pricing and proper amount of facing (according to merchandising manager, all items must be placed and displayed strategically on specific shelves). Making sure inventory and replenishment levels are correct and transporting large pallets of merchandise to various isles so employees are less likely to make mistakes when stocking the shelves. Consumable products require daily upkeep in order to guarantee freshness and quality for all consumers. In order to replenish consumer goods properly, strict procedures and guideline must be implemented daily, which requires dedication, excellent organization skills, time management and and a strong drive to succeed /perform on a high level.

Accounting Assistant

R.P. Accounting - Carney, MD

July 2016 to April 2023

Responsibilities consist of: Reconciling invoices and identify discrepancies, create and update expense reports, process reimbursement forms, prepare bank deposits and customer invoices by maintaining physical and digital financial records. Checking spreadsheets for accuracy after entering data into databases. Completing numerous administrative task such as filing, clerical duties, arranging and confirming appointments with clientele as well as maintaining contact to ensure all financial information is being relayed verbally and in writing

Design Assistant

La-Z-Boy Incorporated - Rosedale, MD

November 2017 to August 2022

Responsibilities included: Utilizing Bachelor’s of Science Degree in Interior Design and Family and Consumer Sciences to assist customers with furniture and room design. Demonstrating a willingness and ability to learn product knowledge and specific textiles quickly, follow company procedures when selling and designing merchandise. Developed rapport with all clients was mandatory when gaining trust assisting with the consultation/selling processes in store and in their homes. Improved the design experience by displaying a great artistic eye for color and balance, having the ability to collaborate with team members and help them develop design projects. Possessed a strong sense of self-discipline, management and an ambitious, proactive attitude.

Assistant Manager

Jos. A. Bank – Towson, MD

November 2017 to August 2022

Providing outstanding customer service, achieving monthly and yearly sales quotas. Learning extensive product knowledge on an basis. Selling, assisting customers, operating registers, taking inventory, placing orders for new merchandise, closing sales, maintaining positive customer relations, preparing merchandise for markdowns, arranging merchandise, and creating displays.

Interpret, follow, and execute detailed instructions.

Learn, apply, and retain Company policies and procedures; merchandise and selling information. Solve employee and customer problems containing numerous variables and relaying sensitive or complex information and obtain consensus from diverse groups. Communicate clearly and professionally all written and verbal instructions with coworkers and customers. Achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.

●Maintained all operations within the store

●Performed official money count every night, shift, quarter, day and month

●Opened and closed the store at the beginning and end of shifts

●Managed a group of staff members, employees and associates

●Upheld a high standard of customer service

●Managed daily reports of transactions

●Counseled, mentored and disciplined staff

Jewelry Consultant

Zale’s Corporation – Baltimore, MD

April 2012 to May 2014

Responsibilities Included: Providing customers and staff with ongoing assistance/training regarding store procedures and product information. Selling, assisting customers, operating registers, taking inventory, placing orders for new merchandise, closing sales, maintaining positive customer relations, preparing merchandise for markdowns, arranging merchandise, and creating displays.

Store Manager

SAMSONITE COMPANY STORE - Hanover, MD

May 2003 to September 2005

Responsibilities Included: Driving sales by providing outstanding customer service and consistently delivering brand enhancing store standards that create a positive customer experience. Assisting with achievement of store sales goals, providing ongoing product knowledge/training, and assisting with overall operations required to properly manage the store. Protecting company assets by performing strict inventory and adequate employee scheduling to avoid loss prevention. Demonstrating and displaying ownership and accountability. Interviewed, hired, trained, and supervised new employees

Managed employees’ and associates’ vacation, sick leave and time off requests. Oversaw daily operations, administrative duties, scheduling, and sales. Managed a staff of six to ten employees, conducted ongoing training seminars, ensured store productivity constantly increased sales and overall profitability. Performed official money count every shift, day, night, month and quarter and focused on the importance of achieving store quotas by motivating employees with various incentives.

District Business Manager

Samsonite Corporation – Mansfield. MA

September 2005 to June 2009

Responsibilities included: Creating detailed business plans designed to attain predetermined goals and quotas. Managing the entire sales cycle from finding a client to securing a deal, unearth new sales opportunities through networking and turn them into long-term partnerships. Presenting products to prospective clients and provide professional after-sales support to maximize customer loyalty. Remaining in regular contact with your clients to understand and meet their needs, respond to complaints, resolve issues to the customer’s satisfaction and to maintain the company’s reputation and negotiate agreements and keep records of sales and data. Knowledge of market research, sales and negotiating principles are imperative. An outstanding knowledge of MS Office; knowledge of CRM software, excellent communication/presentation skills and ability to build relationships and organizational and time-management skills are all required. An enthusiastic and passionate sense of business is necessary when developing rapport/relationships with new and existing customers. Successfully expediting programs developed to improve sales for all New England retailers. Providing effective seminars educating customers and employees on product knowledge Designing and assembling displays that visually enliven merchandise. Developing accurate business plans for all clientele.

Area Sales Manager

Samsonite Corporation - Baltimore, MD

May 2003 to September 2005

Responsibilities included: Providing ongoing assistance/service such as: product training, selling techniques, customer service/support, product merchandising and floor planograms for department stores located in Northern Virginia, Pennsylvania, Southern New Jersey, Delaware, District of Columbia and Maryland. Selling to independent accounts, achieving quotas, reporting pertinent information regarding detailed sales analysis and inventory control to upper management a daily basis.

●Sold Various lines of luggage, travel accessories and business cases ● Supervised floor sales for all major department stores in my region.

●Contributed to company's, product's and team's marketing strategy

●Handled all prospective client correspondence, including calls, emails, appointments and follow-ups

●Confirmed emails, phone numbers and contact information

●Identified sales opportunities and acted on leads

●Consistently met or surpassed expected quotas for sales per quarter

●Scheduled meetings with prospective clients and customers

●Established and maintained relationships with customers and retail luggage associates and management

●Explained and negotiated sales agreements, contracts and service agreements

●Presented products to clients, perspective customers and current retail associates employed by department stores.

Education

Bachelor of Science in Family & Consumer Sciences and Business Administration

West Virginia University - Morgantown, WV

August 1999 to May 2003

●Leadership, management processes, organizational planning, goal setting, and team building. Leadership methods, conflict management, and strategic human resources management. Courses such as public speaking, psychology, sociology and various courses on certain demographics strengthen understanding communication skills by providing understanding on specific insight into specific needs depending on age, disability and other needs of clientele.

●Data analytics, entrepreneurship, global Supply chain supply and business courses focusing on business management, business law, accounting, economics, effective leadership, finance, budgeting and strategies to ensure success when purchasing within guidelines for corporations.

Skills

10+ years

Management

10+ years

B2B sales

10+ years

Customer service

10+ years

Customer support

10+ years

Computer skills

10+ years

Customer service

10+ years

Customer support

10+ years

Computer skills

10+ years

Product demos

9 years

Product management

10+ years

Employee relations

6 years

Account analysis

5years

Accounting

6years

Store management

10+ years

Business management

10+ years

Direct sales

10+ years

Merchandising

10+ years

Inventory management

10+ years

Inventory control

8 years

Merchandising

10+ years

Product Development

7 years

Analytics

6 years

Sales Management

10+ years

Salesforce

10+ years

Business Development

10+ years

Account Reconciliation

5 years

Business management

10+ years

General Ledger Accounting

5 years

Planograms

9 years

Forecasting

6 years

Accounts Receivable

8years

Research

10+ years

Pricing

9years

Branding

10+ years

Journal Entries

8 years

Accounts Payable

5 years

Product demos

7 years

Financial Report Writing

3 years

Microsoft Dynamics GP

3 years

Tax Experience

3 years

Bank Reconciliation

8 years

Market Research

5 years

Profit & Loss

5 years

Auditing

3 years

Business analysis

6 years

QuickBooks

4 years

SAP

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