Customer Service Class B
Resume:
Vanessa Thompson
Dedicated & enthusiastic worker skilled in typing, transportation, production, assembly
& fabrication. Excellent ability to moniter & maximize work time & quality. Diligent & committed to being the best at everything I set out to accomplish. Lebanon, VA 24266
**********@*****.***
Authorized to work in the US for any employer
Work Experience
CCA- City Carrier Assistant
Post Office USPS
April 2021 to Present
Case and deliver certifieds, mail and or packages to correct addresses . Independent Contractor
Trinity Driveaway - Bristol, TN
January 2019 to Present
Class B certified. Perform inspections and transport trucks safely from state to state. Experienced in obtaining state permits as well as maintaining logs in compliance with DOT. Production Supervisor
ABC Signs - Pulaski, VA
May 2014 to Present
Plan & layout work to meet production requirements. Cut, assemble and fabricate vinyl &/or fabric for signs & awnings. Drive & operate Elliot bucket trucks for installation. Server/Waiter
Logan's Roadhouse - Bristol, VA
January 2011 to Present
Job responsibilities included making tea, coffee, rolling silverware, cleaning and taking care of the customers needs.
Skilled Laborer
W&L Construction - Abingdon, VA
May 2018 to December 2018
Set up markers such as cones or concrete barricades to control flow of vehicles. Operating heavy equipment such as sheeps foot rollers and excavators to level ground. Rayed fabric and poured gravel for building retaining walls.
Pultrusion Operator
Strongwell Corp - Abingdon, VA
March 2017 to May 2018
Set up, assembled & maintained a pultrusion machine using polyester, epoxy & vinyl resin, mats, rovens and remay. Disassembled & cleaned tooling & dyes to meet production timelines. Troubleshooted issues
& solved problems to ensure the quality and timelines for production were above specifications. Server/Bartender
The Virginian Golf Club and Nicewonder Farm and Vineyards - Bristol, VA May 2012 to December 2014
Prepared decor and food for weddings and party's while serving food and drinks to the guests. Afterward, I broke everything down to clean and store it for the next event. CSR - Customer Service Representative
Sprint PCS Call Cemter - Bristol, VA
October 1999 to May 2001
Answered and handled customers calls. Assisted in finding solutions to whatever issues the customer had. Jewelry Manager
Roses dept store - Abingdon, VA
May 1996 to October 1999
I logged in jewelry and set up displays.
Education
High school diploma or GED in General Studies
Gate City Christian School - Gate City, VA
May 1999
Skills
• Heavy Equipment Operation
• Welding
• Climbing
• Computer Skills (10+ years)
• Forklift (5 years)
• Fabrication
• Construction
• Delivery Driver Experience
• Assembly
• Bucket Truck Experience
• Driving
• Forklift
• Leadership
• Customer service
• Marketing
• Assembly
• Sales
• Construction
• Merchandising
• Delivery driver experience
• B2B sales
• Communication skills
• Hospitality
• Restaurant experience
• Culinary experience
• Time management
• Math
• Microsoft Outlook
• Agricultural sales
• English
• Typing
• Computer skills
• Microsoft Word
• Upselling
• Customer support
• Home & community care
• Negotiation
• Account management
• Phone etiquette
• Data entry
Certifications and Licenses
Class B CDL
T69703613Driver's License
June 2023 to May 2027
Pesticide Applicator’s License
Property & Casualty License
Assessments
Forklift safety — Proficient
February 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Retail customer service — Proficient
December 2023
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
January 2024
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Typing skills 65wpm
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