PAUL
KOTORI
********@******.***
Philadelphia, PA 19116
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
PROFESSIONAL SUMMARY
KapAutoSales - Lot Manager
Morrisville, PA • 09/2021 - Current
Laz Parking - Assistant Manager
Philadelphia, PA • 03/2014 - 09/2021
WORK HISTORY
Assisted sales and service staff with moving automobiles to keep operations running smoothly.
•
Parked vehicles in visually appealing ways to attract customer attention and increase sales.
•
Achieved and maintained pristine condition of
automobiles on lot and in showroom.
•
Added and maintained key tags, inspection decals and window stickers for 100+ vehicles on sales lot.
•
Rotated merchandise and displays to feature new
products and promotions.
•
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
•
Supervised site investigations, reported issues and escalated those that required further assistance.
•
• Handled financial aspects for cars sold.
• Dealing with Claims of vehicle damage
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
•
Helped with planning schedules and delegating
assignments to meet coverage and service demands
•
• Compiled financial data to comply with budget.
SKILLS
• Scheduling.
• DCR.
• Account Reconciliation.
• Parking Cars.
Scheduling and
Coordinating
•
Maintaining Clean Work
Areas
•
• Till Counting
Accounts Payable and
Accounts Receivable
•
• Cash Handling
• Cash Register Operations
Credit Card Transaction
Processing
•
• Vehicle Operations
• Paperwork Processing
• Financing Options
George Washington High
School
Philadelphia, PA
GED
EDUCATION
Town Park, Valet
Philadelphia • 03/2012 - 11/2012
1800gotjunk - Loader and Unloader
Philadelphia • 06/2010 - 07/2011
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
•
Generated repeat business through exceptional customer service and responded to customer concerns with
friendly and knowledgeable service.
•
Monitored security to protect employees, customers and property.
•
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
•
Created employee schedules to align coverage with
forecasted demands.
•
Worked flexible hours across night, weekend and holiday shifts.
•
Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
•
Received payments via cash, check, credit cards,
vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
•
• Collected and authorized payments of guests.
• Managed over 2500 customers
Worked flexible hours across night, weekend and holiday shifts
•
Worked within applicable standards, policies and
regulatory guidelines to promote safe working
environment
•
Learned new skills and applied to daily tasks to improve efficiency and productivity
•
• Managed over 30 customer high end cars daily
Worked with customers to understand needs and provide excellent service
•
Picking up unwanted items from places we were called to.
•
Carried out day-day-day duties accurately and
efficiently.
•
Rich Bennett Contracting, 328, Tomlinson Plaza - Roofer 01/2006 - 06/2010
AMC Theatres, AMC Neshaminy - Cashier
Bensalem, PA • 06/2005 - 01/2006
• Repair roofs and applying shingles.
Inspected problem roofs to determine best repair
procedures
•
Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns
•
Conducted regular inspections and troubleshot building roofing systems for commercial and residential
customers
•
Installed, repaired and replaced single-ply roofing systems
•
Effectively communicated with clients in person and through phone and email
•
• Preparing food and ring up customers.
Helped customers complete purchases, locate items and join reward programs
•
Operated cash register for cash, check and credit card transactions with excellent accuracy levels
•
Addressed customer needs and made product
recommendations to increase sales
•
Greeted customers entering store and responded
promptly to customer needs
•
Albanian
Native or Bilingual
LANGUAGES