Quality Assurance Customer Service
Resume:
S
Kerry smith
***************@*****.***
Dayton, OH 45410
SUMMARY
I also was awarded for the most outstanding volunteer. For Burhardt center. It was a community center for children.
SKILLS
Restroom Detailing
Chemicals Handling
Mopping and Buffing Floors
Room and Public Space Cleaning
Polishing and Dusting
Verbal and Written Communication
Heavy Lifting
Floor Cleaning, Polishing and Waxing
Service-Oriented
Storage Area Management
Guest Service and Support
Detail-Oriented
Wall and Ceiling Cleaning
Multitasking and Prioritizing
Trash Collection and Disposal
COVID-19 Safety Procedures
Inventory Control
Health Standards Compliance
Work Planning and Organization
Service Oriented
CDC Sanitation Guidelines
Ironing Clothing
Building Maintenance
Polishing Surfaces
Interior and Exterior Cleaning
Stocking Bathrooms
Chandelier Cleaning
Customer Service-Focused
Quality Assurance Controls
High Efficiency
Hazardous Chemical Handling
Sanitizing Protocols
Health Code Requirements
Kitchen Station Support
Dining Area Arranging
Power Washers
Temperature Indicator Strip Reading
Critical Thinking
Equipment Sanitization
Problem-Solving
Attention to Detail
Strong Work Ethic
Trash Removal
Decision Making
Hand and Machine Washing
Pot-Washing Machines
Kitchen Support
Table Cleaning and Arranging
Problem Solving
Kitchen Equipment Maintenance
Operation Monitoring
Proactive and Self-Motivated
Stock Management
Inventory Storage and Organization
Interpersonal Communication
Work Area Maintenance
Customer Service
Team Player
Cleaning Procedures
Equipment Operation
Troubleshooting Skills
Food Packaging and Preparation
Receiving and Storing Supplies
Work Planning
Cleaning and Sterilization
Food Safety Protocols
Work Organization
Serving Station Monitoring
MSDS Safety Sheets
EXPERIENCE
Dishwasher//Salad Prep
Dayton, OH
Pine club/ Feb 2023 to Current
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
Studied methods of coworkers, successfully learning kitchen and food service skills.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Replaced clean utensils in storage bins for easy access.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Assisted chef with food measurements, preparation and storage when necessary.
Sorted clean dishes in appropriate storage areas for easy and accessible use.
Swept and mopped floors at end of shift to comply with sanitary regulations.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Followed proper procedures to clean large and unwieldy kitchen supplies.
Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Inspected dishes closely to check for remnants of food or dirt.
Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies. I would stick salad and salad dressing. I would also stick fresh bread for waitress.
Prepared Foods Team Member
Huber Heights, OH, OH
KFC/ Aug 2021 to Oct 2023
Peeled, chopped and sliced produce for use in cold and cooked items.
Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Replenished and organized department supplies throughout each shift.
Prepared products for retail sale by weighing and packaging specified amounts.
Filled hot case and rotated stock for maximum sales and consumer safety.
Checked signage and pricing to verify accurate displays on counters and in cases.
Checked deliveries by comparing invoices to merchandise.
Cross-merchandised products with other departments to boost overall sales.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cleaned and sanitized utensils, dishes or silverware.
Prepared meats, vegetables or desserts according to orders or instructions.
Prepared variety of foods according to exact instructions and recipe specifications.
Stored food in designated containers and storage areas to prevent spoilage.
Observed food safety and sanitation protocols to reduce germ spread.
Removed trash and cleaned kitchen garbage containers.
Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Took and recorded temperatures of food, refrigerators and freezers.
Prepared workstations with ingredients and tools to increase efficiency.
Carried food supplies, equipment and utensils to and from storage and work areas.
Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
Cut or sliced meat, poultry and seafood to prepare for cooking.
Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Cashier/ Seever
Dayton, Ohio, OH
McCalister/ Nov 2021 to Mar 2023
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Used suggestive selling techniques to promote add-on sales. I would also serve customers their orders. I would refill customers drinks. I also would fix customers complaints.
Housekeeping Attendant
Dayton, OH
Quality Inn/ Mar 2020 to Feb 2023
Removed trash from rooms and replaced liners to wastebaskets.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Replenished guest supplies and amenities.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Washed and polished glass windows and doors to keep entryways clear and professional.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Informed supervisor when supplies were low.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Housekeeping Supervisor
Centerville, OH
Home 2 Suites/ Jun 2018 to Jun 2021
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Verified each completed room against standard plans to maintain consistency.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Stocked room attendant carts with supplies to keep carts organized and clean.
Practiced safe work habits and wore protective safety equipment.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Reviewed employee performance and devised improvement plan to achieve goals.
Inventoried incoming supplies and placed items in stock for use by personnel.
Prepared work schedules for associates to promote proper staffing levels.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Checked inventory for required supplies and made lists for needed cleaning products.
Delegated work to staff, setting priorities and goals.
Communicated with maintenance team on damages to repair.
Monitored cleanliness of lobby, swimming pool and other common areas.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reported damage or theft of hotel property to management.
Established and enforced procedures and work standards, promoting team performance and safety.
Polished furniture and room accessories to keep all areas bright and fresh.
Managed team of employees, daily progress reports and overall project planning.
Explained goals and expectations required of trainees.
Swept and damp-mopped private stairways and hallways.
Collaborated with multiple departments to maximize workflow and efficiency.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Mixed water and detergents or acids to prepare cleaning solutions.
Defined and monitored personnel and project schedules to ensure on-time project completion.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
EDUCATION AND TRAINING
GED
Wayne High School Jun 2004
Huber Heights, OH
I did the owa program. Where I went to school half a day, then worked the other half.
State License To Be A Nursing Assistant.: State Nursing Assistant
Huber Heights STNA Program Aug 2003
Huber Heights, OH
I had to take a two week course. Then had to take a state test. To be licensed.
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